Optimize email content based on customer behavior across devices
Important
This content is archived and is not being updated. For the latest documentation, go to the Dynamics 365 Customer Insights - Journeys documentation. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Aug 1, 2024 |
Business value
In real-time journeys email insights, you can now delve into comprehensive device data including operating systems, browsers, device types, and session details. Leverage the power of detailed engagement analysis across different platforms to fine-tune your marketing strategy. Tailor email design and content to align with the devices most used by your audience, ensuring seamless readability for your messages and, ultimately, leading to heightened customer interaction and loyalty.
Feature details
With comprehensive device data, you can:
- Get insights into the type of applications and platforms your customers use to engage with your emails: device type, email client, operating system, and browser type.
- Filter data based on the customer journey version and date.
- Customize the date range of your emails.
- Download a list of customers using a specific device type, email client, operating system, and browser type.
See also
Email insights (docs)