Route non-case records using a plug-in
You can trigger routing for non-case records such as email messages programmatically, using the IPlugin interface.
You can use the following sample code in your Console App (.NET framework) of Visual Studio. The code checks for the following two conditions and if they're met, it triggers the msdyn_ApplyRoutingRuleEntityRecord action.
- whether the Web service message is to create a record
- whether the record is an email message.
public class SamplePlugin : IPlugin
{
public void Execute(IServiceProvider serviceProvider)
{
// Obtain the tracing service
ITracingService tracingService = (ITracingService)serviceProvider.GetService(typeof(ITracingService));
// Obtain the execution context from the service provider
IPluginExecutionContext context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));
// Check if create message
if (context.MessageName.ToLower().Equals("create"))
{
// The InputParameters collection contains all the data passed in the message request
if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
{
// Obtain the target entity from the input parameters
Entity entity = (Entity)context.InputParameters["Target"];
// Target is an email
if (entity.LogicalName.ToLower().Equals("email"))
{
try
{
// Obtain the organization service reference that you'll need for web service calls
IOrganizationServiceFactory serviceFactory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));
IOrganizationService service = serviceFactory.CreateOrganizationService(context.UserId);
// Execute msdyn_ApplyRoutingRuleEntityRecord request
OrganizationRequest request = new OrganizationRequest("msdyn_ApplyRoutingRuleEntityRecord");
request["Target"] = new EntityReference("email", entity.Id);
service.Execute(request);
}
catch (Exception ex)
{
tracingService.Trace("SamplePlugin: {0}", ex.ToString());
throw;
}
}
}
}
}
}
}
See also
Overview of routing
Set up routing for records
Manually route records
Automatically route records using flow
प्रतिक्रिया
https://aka.ms/ContentUserFeedback.
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