Tutorial: Configure MobileIron for automatic user provisioning

This tutorial describes the steps you need to perform in both MobileIron and Microsoft Entra ID to configure automatic user and group provisioning. When configured, Microsoft Entra ID automatically provisions and deprovisions users to MobileIron using the Microsoft Entra provisioning service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Microsoft Entra ID.

Supported capabilities

• Create users in MobileIron.
• Remove users in MobileIron when they do not require access anymore.
• Keep user attributes synchronized between Microsoft Entra ID and MobileIron.
• Provision groups and group memberships in MobileIron.
• Single sign-on to MobileIron (recommended).

Prerequisites

The scenario outlined in this tutorial assumes that you already have the following prerequisites:

• A Microsoft Entra tenant
• One of the following roles: Application Administrator, Cloud Application Administrator, or Application Owner.
• A user account in MobileIron with Admin permissions.

Step 1: Plan your provisioning deployment

• Learn about how the provisioning service works.
• Determine who will be in scope for provisioning.
• Determine what data to map between Microsoft Entra ID and MobileIron.

Step 2: Configure MobileIron to support provisioning with Microsoft Entra ID

Contact MobileIron support to configure MobileIron to support provisioning with Microsoft Entra ID.

Step 3: Add MobileIron from the Microsoft Entra application gallery

Add MobileIron from the Microsoft Entra application gallery to start managing provisioning to MobileIron. If you have previously setup MobileIron for SSO, you can use the same application. However it's recommended that you create a separate app when testing out the integration initially. Learn more about adding an application from the gallery here.

Step 4: Define who will be in scope for provisioning

The Microsoft Entra provisioning service allows you to scope who will be provisioned based on assignment to the application and or based on attributes of the users and groups. If you choose to scope who will be provisioned to your app based on assignment, you can use the following steps to assign users and groups to the application. If you choose to scope who will be provisioned based solely on attributes of the users and groups, you can use a scoping filter as described here.

• Start small. Test with a small set of users and groups before rolling out to everyone. When scope for provisioning is set to assigned users and groups, you can control this by assigning one or two users and groups to the app. When scope is set to all users and groups, you can specify an attribute based scoping filter.

• If you need more roles, you can update the application manifest to add new roles.

Step 5: Configure automatic user provisioning to MobileIron

This section guides you through the steps to configure the Microsoft Entra provisioning service to create, update, and disable users in MobileIron based on user assignments in Microsoft Entra ID.

To configure automatic user provisioning for MobileIron in Microsoft Entra ID:

1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

2. Browse to Identity > Applications > Enterprise applications

   

3. In the applications list, select MobileIron.

   

4. Select the Provisioning tab.

   

5. Set the Provisioning Mode to Automatic.

   

6. Under the Admin Credentials section, input your MobileIron Tenant URL and Secret Token. Click Test Connection to ensure Microsoft Entra ID can connect to MobileIron. If the connection fails, ensure your MobileIron account has Admin permissions and try again.

   

7. In the Notification Email field, enter the email address of a person who should receive the provisioning error notifications and select the Send an email notification when a failure occurs check box.

   

8. Select Save.

9. Under the Mappings section, select Synchronize Microsoft Entra users to MobileIron.

10. Review the user attributes that are synchronized from Microsoft Entra ID to MobileIron in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the user accounts in MobileIron for update operations. If you choose to change the matching target attribute, you need to ensure that the MobileIron API supports filtering users based on that attribute. Select the Save button to commit any changes.

    Attribute	Type	Supported for filtering	Required by MobileIron
    userName	String	✓	✓
    active	Boolean		✓
    displayName	String
    emails[type eq "work"].value	String		✓
    name.givenName	String
    name.familyName	String
    urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:department	String
    externalId	String

11. Under the Mappings section, select Synchronize Microsoft Entra groups to MobileIron.

12. Review the group attributes that are synchronized from Microsoft Entra ID to MobileIron in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the groups in MobileIron for update operations. Select the Save button to commit any changes.

    Attribute	Type	Supported for filtering	Required by MobileIron
    displayName	String	✓	✓
    members	Reference

13. To configure scoping filters, refer to the following instructions provided in the Scoping filter tutorial.

14. To enable the Microsoft Entra provisioning service for MobileIron, change the Provisioning Status to On in the Settings section.

    

15. Define the users and/or groups that you would like to provision to MobileIron by choosing the desired values in Scope in the Settings section.

    

16. When you're ready to provision, click Save.

    

This operation starts the initial synchronization cycle of all users and groups defined in Scope in the Settings section. The initial cycle takes longer to perform than subsequent cycles, which occur approximately every 40 minutes as long as the Microsoft Entra provisioning service is running.

Step 6: Monitor your deployment

Once you've configured provisioning, use the following resources to monitor your deployment:

• Use the provisioning logs to determine which users and groups have been provisioned successfully or unsuccessfully
• Check the progress bar to see the status of the provisioning cycle and how close it's to completion
• If the provisioning configuration seems to be in an unhealthy state, the application goes into quarantine. Learn more about quarantine states here.

More resources

• Managing user account provisioning for Enterprise Apps
• What is application access and single sign-on with Microsoft Entra ID?

Next steps

• Learn how to review logs and get reports on provisioning activity