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Microsoft 365 सामुदायिक सम्मेलन
6 मई, 2 pm - 9 मई, 12 am
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When your business needs change, or you want more features, you can change to a different Microsoft 365 for business plan. Most of the time, you can change plans automatically. An automatic change walks you through the entire process from beginning to end. After you buy a new plan, all users are automatically assigned licenses in the new plan, and your old plan is canceled for you. In some cases, you can't automatically change to a new plan, and instead must change plans manually.
नोट
If you’re the person who signed up for the subscription, you’re automatically a Billing account owner.
Changing plans is the right choice when you want to move all users assigned to a single plan. When you change plans, all users in the current plan are assigned licenses for the new plan at the same time. If you only want to move some users to a new plan, buy a new plan with the number of licenses you need, and assign those licenses to the users that you want to move. For more information, see Move users to a different subscription.
नोट
If you have an MCA billing account, you can follow the steps to Automatically change your subscription to a new plan and move some users to a new plan by entering the number of licenses that you want. You must assign the new licenses to the users you want to move.
युक्ति
If you're using Microsoft 365 operated by 21Vianet in China, use the following link to access the admin center: https://portal.partner.microsoftonline.cn/
युक्ति
If you're using Microsoft 365 operated by 21Vianet in China, use the following link to access the admin center: https://portal.partner.microsoftonline.cn/
नोट
If the View upgrades recommended for your org link is grayed out, see Why can't I change plans?
After you place the order, it might take a few minutes to finalize the change. You can start using your new subscription right away.
नोट
The information in this section only applies if you have an MOSA billing account type.
If you can't select the View upgrades recommended for your org link, it means that you can't automatically change your plan right now. In some cases, you can resolve the issue so that you can view available plans. In other cases, you can change plans manually, instead. The following table lists issues you might encounter when you try to change your plan, and tells how to resolve them.
Issue | Resolution |
---|---|
You have more users than licenses. | To change plans automatically, all users must have valid licenses. Unassign licenses from users until you have the same or fewer users as your number of licenses. |
The current subscription isn't fully set up or the service isn't available. | For example, if a service in your existing plan has an incident, you can't change plans until all services are healthy. To see if there are provisioning or service health issues, in the admin center, go to the Health > Service health page. If you find that a service isn't fully provisioned, or there's a service health issue, wait a few hours for the service to become available and try again. If you still have a problem, contact support. |
Another plan is in the process of being changed or a credit check is pending. | Wait until the credit check is complete before you change plans. Credit checks can take up to two working days. |
The subscription isn't currently eligible to change plans. | You can change plans manually. |
You have two or more plans for the same product. | You can only change plans automatically if all users have licenses to the same plan. For example, if you have two Microsoft 365 Business Standard plans, you can't automatically change one of them to a different plan. In this case, move all users into a single plan, cancel the unused plan, then try changing plans again. |
You have a government or non-profit plan. | If you have a government or non-profit plan, you can change plans manually. |
The plan that you want to change to isn't a supported option. | The plans that are available to change to are displayed based on the services in your current plan. You can only automatically change to a plan that has the same data-related services, or to a higher version. This ensures that users don't lose data related to those services during the change. If you want to change to a plan with fewer services, you can change plans manually. |
Your subscription has an add-on. | If you start to change plans and your subscription has an add-on that prevents you from continuing, remove the add-on. You can add it back later if you still need it. You can also change plans manually. |
Your invoice has an unpaid balance. | This only applies if you pay for your subscription by invoice. To resolve this issue, find the subscription on the Your products page, and select the Pay now or Settle balance link in the Billing section. After the payment is made, try changing plans again. |
I have a different problem than what's listed here. | You can change plans manually or contact support. |
When you change plans automatically, your services and billing are affected in the following ways.
The day your plan change is complete, the billing on your old subscription is turned off and the billing on your new subscription is turned on. Depending on the new plan you selected, you might receive a prorated credit. You receive a new invoice that includes the credit for your old subscription within 30 days of changing to the new subscription.
नोट
The length of time it takes to receive your prorated credit depends on the payment method used for the old subscription.
Most of the time, you can change plans automatically. However, sometimes this isn't possible. You can change plans manually if:
महत्वपूर्ण
If you're changing to a plan with fewer data-related services than your current plan, you must manually back up any data that you want to keep. For more information, see Back up data before changing Microsoft 365 for business plans.
Already bought a new subscription? If you already have the subscription that you want to move users to, skip this step and go to Step 2: Check your new subscription and licenses.
Need to buy a new subscription and licenses? Follow the steps in Buy a different subscription.
Make sure that you buy a subscription for the same organization that the users are in now. For example, check the email addresses for the users that you want to move. If their email addresses include @contoso.com, you must buy a new subscription for contoso.com. Buy a license for each user that you want to move.
In the Microsoft 365 admin center, go to the Billing > Your products page, then do the following:
If you bought two subscriptions and they aren't both listed on the Your products page, you might have bought them for different organizations (for different domains). Subscriptions can't cross organization boundaries.
If you know you have another subscription, and it isn't listed here, or isn't active, contact support.
The licenses for the current subscription are removed in Step 4: Cancel subscriptions or remove licenses that you no longer need (Optional). After that, you only pay for the new licenses.
After you confirm the number of licenses in your new subscription, you can move users from the old subscription to the new one.
If you moved all users from one subscription to another, and you don't need the original subscription anymore, just cancel the subscription.
महत्वपूर्ण
If you have an MCA billing account type, you can only cancel and receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription. If you cancel during this limited time window, the prorated amount is either credited towards your next invoice or returned to you in the next billing cycle. For details, see Determine your cancellation option.
If you moved only some users to a different subscription, remove licenses that you no longer need.
If you upgraded to Microsoft 365 Business Premium, use the steps in the Business Premium library to set up your new security capabilities.
Move users to a different subscription (article)
Try or buy a Microsoft 365 for business subscription (article)
ईवेंट्स
Microsoft 365 सामुदायिक सम्मेलन
6 मई, 2 pm - 9 मई, 12 am
लास वेगास में 6-8 मई को अंतिम समुदाय के नेतृत्व वाले Microsoft 365 इवेंट में AI के युग के लिए कौशल।
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