Partner ecosystem, and solution mappings
Microsoft for Retail offers various deployable and configurable solutions and components based on the capabilities you wish to adopt. These solutions are built on capabilities within Microsoft Dynamics 365, Microsoft 365, Microsoft Azure, and Microsoft Power Platform.
Use Microsoft Dynamics 365 Apps
Microsoft Dynamics 365 Apps is designed to streamline the deployment and configuration of Microsoft industry solutions. It offers industry capabilities. You must be a Dynamics 365 administrator or Power Platform administrator to deploy the solutions.
Partner ecosystem for Microsoft for Retail
Microsoft partner ecosystem is a key mechanism to accelerate time to value with Microsoft for Retail. Partner solutions extend Microsoft for Retail and are subject to separate terms. By using the solutions from the partners in our ecosystem, you can:
Transform the shopper experience by connecting with shoppers and delivering personalized experiences across touchpoints.
Optimize merchandising operations by using AI-driven insights and automation to optimize your inventory, pricing, and promotions.
Drive supply chain agility to improve visibility and efficiency from warehouse-to-shelf with a unified supply chain. Gain a competitive advantage.
Empower the new retail workforce to enhance employee productivity, customer service, and workforce skills, powered by AI.
In addition to Microsoft for Retail solutions, industry partner solutions can also be seen in the Microsoft Industry Solution Center. It continues to provide up to date access to the approved partner offers and provide access to these offers through Microsoft AppSource and Azure Marketplace.
Capability and solution mappings
Microsoft for Retail recommends solutions for each scenario and capabilities as outlined in the following tables.
Scenario: Transform the shopper experience
Transform the shopping experience by connecting with shoppers and delivering personalized experiences across touchpoints.
| Capability | Solutions Included |
|---|---|
| AI shopping assistant | Apply generative AI to online shopping to create interactive experiences Personalized shopping agent template in Copilot Studio Azure AI Microsoft Copilot Studio |
| Content generation and operations | Microsoft 365 Copilot Microsoft 365 Copilot Chat Microsoft Copilot Studio Azure AI |
| Predictive visibility and insights | Dynamics 365 Dynamics 365 Supply Chain Management Dynamics 365 Customer Insights Azure Synapse Analytics Microsoft Clarity |
| Personalized customer engagement | Dynamics 365 Customer Service Dynamics 365 Customer Insights Dynamics 365 Commerce Dynamics 365 Marketing Dynamics 365 Customer Insights Dynamics 365 Commerce Dynamics 365 Finance |
| AI-assisted associates | Store operations agent template in Copilot Studio Microsoft 365 Copilot Microsoft 365 Copilot Chat Microsoft Copilot Studio Azure AI |
| AI-enabled customer service | Dynamics 365 Customer Service Dynamics 365 Field Service Dynamics 365 Contact Center Microsoft 365 Copilot Azure OpenAI |
| Inventory planning and insights | Fabric (+Power BI) Microsoft 365 |
For more information, see Transform the shopper experience.
Scenario: Optimize merchandising operations
Use insights and AI automation to optimize your inventory, pricing, and promotions to drive demand velocity and increase profitability.
| Capability | Solutions Included |
|---|---|
| Assortment optimization | |
| Predictive Demand forecasting | Dynamics 365 Customer Insights Azure Synapse Analytics Microsoft Clarity |
| Price and promotion optimization | Microsoft PromoteIQ |
| Inventory planning and insights | Fabric (+Power BI) Microsoft 365 |
For more information, see Optimize merchandising operations.
Scenario: Drive supply chain agility
Create a unified, agile, resilient retail supply chain by connecting data across your ecosystem. This ecosystem helps identify issues, optimize performance, and improve visibility and efficiency from warehouse-to-shelf.
| Capability | Solutions Included |
|---|---|
| Predictive visibility and insights | Dynamics 365 Supply Chain Management Microsoft 365 Teams for Frontline Workers |
| Advanced warehousing and logistics | Dynamics 365 Supply Chain Management Dynamics 365 Supply Chain Insights Dynamics 365 Intelligent Order Management Microsoft 365 Teams for Frontline Workers |
| Intelligent sourcing | Dynamics 365 Commerce Dynamics 365 Intelligent Order Management Dynamics 365 Supply Chain Management Microsoft 365 Teams for Frontline Workers |
| Dynamic inventory optimization | Dynamics 365 Supply Chain Management Microsoft 365 Teams for Frontline Workers |
| Demand planning and optimization | Dynamics 365 Supply Chain Management Microsoft 365 Teams for Frontline Workers |
For more information, see Drive supply chain agility.
Scenario: Empower the new retail workforce
Equip your frontline workforce with solutions that increase employee productivity, customer satisfaction, and workforce skills, powered by AI.
| Capability | Solutions Included |
|---|---|
| Real-time store communication and collaboration | Microsoft 365 Teams for Frontline Workers |
| Retail workforce management | Store Operations Agent Microsoft 365 Teams for Frontline Workers |
| Process automation and career development | Microsoft Viva Learning Microsoft Viva Insights Microsoft Viva Connections |
For more information, see Empower the new retail workforce.
Note
Partner solutions, optional capabilities, and features aren't listed in the tables.