Use Customer Lockbox to manage secure access to customer data

Most operations, support, and troubleshooting that Microsoft personnel (including subprocessors) perform don't require access to your data. However, in those rare situations where this access is required, Microsoft Power Platform Customer Lockbox lets you review and approve (or reject) data access requests. Use it when a Microsoft engineer must access your data in response to either a support ticket that you've raised or a problem that Microsoft has identified.

This article explains how to set up Customer Lockbox, and how access requests are initiated, tracked, and stored for later reviews and audits.

Important

• Customer Lockbox is provided through Microsoft Power Platform. It applies to environments that run one or more finance and operations apps that are integrated with Microsoft Power Platform, including all environment-specific resources (SQL databases and storage accounts). For more information, see Enable the Microsoft Power Platform integration.
• Customer Lockbox policy enforcement doesn't include cloud-hosted environments because these environments are deployed in customer-managed subscriptions. For more information on best practices for securing cloud-hosted environment, see Secure one-box development environments.
• Refer to Licensing requirements for customer managed key.

Enable Customer Lockbox

You can enable Customer Lockbox as required for the data sources on your tenant. Administrators can enable the Customer Lockbox policy in the Power Platform admin center at the tenant level. After it's enabled, you'll also be able to use Customer Lockbox for other finance and operations apps that run on your tenant and are integrated with Microsoft Power Platform.

To enable Customer Lockbox for your finance and operations apps environment, follow these steps.

1. Enable the Microsoft Power Platform integration.
2. Enable Customer Lockbox on Microsoft Power Platform.

For more information about how to use Customer Lockbox, see Securely access customer data using Customer Lockbox in Power Platform.

Customer Lockbox support for add-ins

Microsoft Dynamics Lifecycle Services might provide several add-ins for finance and operations apps environments that are integrated with Microsoft Power Platform. Some add-ins provide only partial support, or no support, for Customer Lockbox. The following table describes the limitations that apply to different add-ins.

Add-in	Status
Tax Calculation	Deployments of the Tax Calculation add-in that use stand-alone Regulatory Configuration Service (RCS) don't support Customer Lockbox for related resources. Support for Customer Lockbox will be enabled in late 2023 when RCS functionality is added to the finance and operations platform.
Electronic Invoicing	Deployments of the Electronic Invoicing add-in that use stand-alone RCS don't support Customer Lockbox for related resources. Support for Customer Lockbox will be enabled in late 2023 when RCS functionality is added to the finance and operations platform.
All other add-ins	All other add-ins support Customer Lockbox.

Customer Lockbox support across finance and operations apps

Not all finance and operations apps fully support Customer Lockbox. The following table describes the Customer Lockbox support status of each app.

App	Status
Dynamics 365 Supply Chain Management	Finance and operations environments that are provisioned under Dynamics 365 Supply Chain Management support Customer Lockbox for all environment-specific resources.
Dynamics 365 Human Resources	Dynamics 365 Human Resources installations that are provisioned via a finance and operations environment support Customer Lockbox for all environment-specific resources. The Human Resources stand-alone app doesn't support Customer Lockbox. To enable Customer Lockbox, you must first use migration tooling to migrate your stand-alone Human Resources environment to a finance and operations environment.
Dynamics 365 Finance	Finance and operations environments that are provisioned under Dynamics 365 Finance support Customer Lockbox for all environment-specific resources. Note: If you use RCS to complement your Finance environment, data that's managed under RCS environments doesn't currently support Customer Lockbox. Support for Customer Lockbox is expected in late 2023, when RCS functionality is added to the finance and operations platform.
Dynamics 365 Commerce	Dynamics 365 Commerce environments support Customer Lockbox for all environment-specific resources except the content management system in e-commerce. Customer Lockbox support for the content management system in e-commerce is expected to be enabled in the future.
Microsoft Dynamics Lifecycle Services	Data that you store in Lifecycle Services (such as file assets, methodologies, task recorder data, and any other project metadata) isn't part of the Customer Lockbox policy enforcement. Customer Lockbox support for Lifecycle Services metadata is expected sometime in the future.
Demand planning app	Demand planning app for Dynamics 365 Supply Chain Management supports Customer Lockbox.