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Learn to manage cases, build knowledge management solutions, and work with entitlements and goal management in Dynamics 365 Customer Service.
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Microsoft Learn for Dynamics 365 Customer Service
Support your agents to provide the right level of assistance to customers with Customer Service.
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Learn to manage cases, build knowledge management solutions, and work with entitlements and goal management in Dynamics 365 Customer Service.
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Learn Power Platform to get ready to implement
As a functional consultant or solution architect, you must be familiar with Power Platform to implement Customer Service.
Credentials
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Show off your qualifications with professional credentials and join the community of Dynamics 365 professionals.