Translate email templates into other languages
An important component for customer awareness and recognition is making sure that content in the subject and body of the email is personalized and that the overall appearance and behavior meets an organization’s brand guidelines. Language also plays a key role in creating personalized content. Dynamics 365 Customer Voice provides you with the ability to connect with global customers. If a created survey includes multiple languages, make sure that you review the corresponding email template to provide the same global experience.
In a survey that includes more than one language, you can select the Language dropdown menu on an email template to automatically show the default language for the survey. When the survey was created, if subsequent languages were added, the first email template (and others that were created) was assigned to the original language. To make sure that you can use an email template that accommodates each new language, you need to create the various versions of the template. After you select the Language menu, select the Choose language option. This option is only active if a language still needs to be translated for the template that you're viewing.
All languages that still need to be translated will display for the user who is creating the email template. You can select one or more languages and then select the Add button to link them to the email template.
After you've added more languages, you can select the language name, which will show with a check mark next to it. The version will still be in the default language, and it must be translated by the person who is editing the template. You can adjust the text so that the correct language translations display. When you're finished, select the Save button in the lower part of the screen. After you've completed the first translation, select the next language and follow the same steps. Continue this process until all versions of the email template are finished. Make sure that you save after each adjustment.
When a specific language version of the email template is sent from Customer Voice, and the respondent selects the link from the email to open the survey, the survey will default to open in the same language that was linked to the version of the email template that they were sent. As a result, the customer will have a fully global experience, where they receive an email and a survey in their preferred or requested language. When using Power Automate to send survey invitations, you can set the locale field on the send survey or create invitation action to a specific language to automate the experience. However, you need to make sure that the communication is sent in the preferred language. Consider using a field on the related contact rows to make sure that the selected language is relevant to the respondent.
