Check your knowledge

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Answer the following questions to see what you learned.

1.

The marketing department for an organization has provided guidelines for the email templates that they want to use in Dynamics 365 Customer Voice. They've provided the body of the email, a few images, and the company logo. The survey link and unsubscribe link are required, and the person who is setting up the templates can add them. However, one other item is needed before the templates can be created. Which of the following options is required and must also be included?

Email subject

Respondents whom the email should be sent to

Variables that are needed in the survey

2.

The Customer Services manager for an organization is reviewing the responses that were received for one of their surveys. What are the four available areas that contain reports and analytics about the entire survey and how successful it has been?

Survey response report, satisfaction metrics, alerts, and survey feedback report

Survey distribution overview, survey response report, satisfaction metrics, and alerts

Survey invitation report, survey response report, survey failure report, and satisfaction metrics

3.

An organization is conducting a survey to gather feedback on the general public’s views on working remotely. The survey has been created and is ready to share. They want to get as many responses as possible and want to get feedback that they can use for their own internal analysis. What would be the best way to share the survey?

Use the direct link or QR code to share on social media in a series of posts that can be viewed by their customers, employees, and the wider general public.

Use Power Automate to send the survey by using emails or text messages to all customers in their Dataverse environment.

Use the Send an Email functionality in Customer Voice to send the survey to all contacts in a Dynamics 365 view.

4.

The support manager at an organization wants to have a survey embedded on the company website. They want to provide a way for customers to ask questions and raise issues without needing to sign in to a portal. A new survey is created and is ready to be added to the site. What are the three options that are available when the manager generates the survey code?

Inline, pop-up, and dynamic

Button, inline, and formatted

Pop-up, button, and inline

5.

An organization has created a survey to send to a customer when a project is complete. The internal customer services manager wants to gather feedback on how the customer feels about the success of the project. Some variables have been added to the survey to populate the project number, project name, and project manager who is associated with the project. How can this information be passed through to the survey so that the customer receives a personalized experience?

Add the variables to the survey, create a custom link to pass through the values to the variables, and then share the link with the customer so that they can complete the survey.

Add the variables to the survey and then share the main direct link with the customer so that they can complete the survey.

Add the variables to the survey and then send an email to the customer directly from Customer Voice.

You must answer all questions before checking your work.