Check your knowledge

Completed

Answer the following questions to see what you learned.

1.

A Customer Service manager wants to start capturing feedback from clients regularly. The organization uses Dynamics 365 Customer Engagement. Which approach makes the most sense for the manager to take to get started quickly when using Dynamics 365 Customer Voice?

2.

When creating a new project, the survey creator at an organization is uncertain about which location to select from the many different locations that are available. Which environments will be displayed to the survey creator?

3.

A survey maker for an organization is working on a requirement for a new project with multiple surveys. They have opted to create a new project by using the blank option. Which of the following statements is true?

4.

Each project includes a reports area. A main overview is included to show satisfaction metrics. For each survey, a new item is created in the reports area. What is created for each survey?

5.

When creating a project, you can customize and brand the surveys by including elements like a theme, custom CSS, and thank you and footer messages. Where are the settings for these items stored?