Summary
In this module, you have learned about Dynamics 365 Customer Voice and how to use and create projects. You were given the tools to be able to create your first project, while learning about the purpose and intention behind the process. To ensure that any projects that you create have a clear path and objective, you are now able to ask the right questions to be certain that any surveys and processes that you create within a project fulfill its purpose. Collaboration across multiple departments and teams is important and is another factor that contributes to the success or potential failure of your projects. You can now apply these learnings to future projects and provide a robust feedback solution for an organization that wants to implement Dynamics 365 Customer Voice.