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Manage Cloud Voicemail settings for users

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    Skype for Business, Microsoft Teams

Voicemail settings allow you to configure voicemail settings for individual users.

Before configuring voicemail settings for your users, you should read Set up Cloud Voicemail. For information about setting policies for groups of users, see Manage Voicemail policies.

The default settings for Cloud Voicemail are:

  • Voicemail is enabled.
  • The prompt language is set to the user’s preferred language.
  • The out-of-office greeting is disabled.
  • The out-of-office greeting, when automatic replies are set in Outlook, is disabled.
  • The out-of-office greeting, when the calendar in Outlook shows out-of-office, is disabled.
  • Sharing of voicemail and transcription data with the service for training and improving accuracy purposes is disabled.
  • The call answering rule is set to Regular Voicemail.
  • The default greeting prompt overwrite isn't set.
  • The default out-of-office greeting prompt overwrite isn't set.
  • The transfer target isn't set.

To manage Cloud Voicemail features for your users, you can use the Teams admin center or PowerShell. Your end users can also configure these settings in the Teams client by going to Settings -> Calls -> Configure Voicemail.

Use Teams admin center

In the Teams admin center:

  1. In the left navigation, go to Users > Manage users and select the user.

  2. On the user details page, go to the Voicemail tab.

  3. Change the settings.

  4. Select Save.

Use PowerShell

You can also use PowerShell to manage voicemail settings as follows:

Voicemail settings

  • Voicemail enabled - This setting controls whether Cloud Voicemail is enabled for the user. If the setting is false, Cloud Voicemail service isn't available for the user, and a voicemail isn't recorded for the user.

  • Prompt language - This setting specifies the language used for the prompts in the Cloud Voicemail. For more information, see Change the default language for greetings and emails.

  • Greeting settings - Cloud Voicemail is able to play a specific greeting for when the user is in the office and for when the user is out-of-office. Both greetings can be recorded by the user or a text-to-speech greeting can be used.

    • Default Greeting Prompt Overwrite - specifies the text-to-speech greeting that is played in case the user hasn't recorded a greeting.

    • Oof Greeting Enabled - specifies whether the out-of-office greeting is played in voicemail deposit scenario, no matter Outlook settings.

    • Oof Greeting Follow Automatic Replies Enabled - specifies whether to play out-of-office greeting in voicemail deposit scenario when user set automatic replies in Outlook.

    • Default Oof Greeting Prompt Overwrite - specifies the text-to-speech greeting that is played in case the user is out-of-office and hasn't recorded an out-of-office greeting.

  • Call answering rule - This setting specifies the call answering rule. The rule can be:

    • The service declines the call with no message.
    • Only the relevant greeting (normal or out-of-office) is played.
    • The relevant greeting (normal or out-of-office) is played and the caller is transferred to the specified user or phone number.
    • The relevant greeting (normal or out-of-office) is played and the caller can leave a voicemail.
    • The relevant greeting (normal or out-of-office) is played, the caller can leave a voicemail and is allowed to press 0 to be transferred to the specified user or phone number.

  • Share data for service improvements - Specifies whether voicemail and transcription data is shared with the service for training and improving accuracy. If set to false, voicemail data isn't shared, regardless of user choice.

  • Call transfer - Specifies the user or phone number that the caller is transferred to.