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Microsoft Teams PSTN minute pools report

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The Teams PSTN minute pools report in the Microsoft Teams admin center gives you an overview of audio conferencing and calling activity in your organization by showing you the number of minutes consumed during the current month. You can see a breakdown of activity including the license used for calls, total minutes available, used minutes, and license usage by location.

View the PSTN minute pools report

In the left navigation of the Microsoft Teams admin center, click Analytics & reports > Usage reports. On the View reports tab, under Report, select PSTN minute and SMS(preview) pools, and then click Run report.

Screenshot of the Teams PSTN minute pools report in the admin center.

Interpret the report

Callout Description
1 Each report has a date for when it was generated. The reports usually reflect a 24 to 48 hour latency from time of activity.
2 Click a capability (license) to view activity for that capability.
3 The X axis is country or region. The Y axis is number of minutes.
Hover over a bar on the chart to see the activity for that usage location.
4 You can filter what you see on the chart by clicking an item in the legend. For example, click Unused, Domestic users, No data, or International used to see only the info related to each one.
5 The table gives you a breakdown of minute pools by capability and usage location.
  • Country or region is the usage location.
  • Capability description is the description of the license used for the call. The capability descriptions you may see in this report include:
    • Domestic and international calling plan (1200 domestic minutes)
    • Domestic and international calling plan (3000 domestic minutes)
    • Domestic and international calling plan (600 international minutes)

  • Total minutes is the total number of minutes available for the month.
  • Minutes used is the number of minutes used each month
  • Minutes available is the number of minutes remaining for the month.
  • Capability is the license used for the call. The licenses you may see include:
    • MCOPSTN1 - Domestic Calling Plan (3000 min US / 1200 min EU plans)
    • MCOPSTN2 - International Calling Plan
    • MCOPSTN5 - Domestic Calling Plan (120 min calling plan)
    • MCOPSTN6 - Domestic Calling Plan (240 min calling plan)
    • MCOMEETADD - Audio Conferencing
To see the information that you want in the table, make sure to add the columns to the table.
6 Select Edit columns to add or remove columns in the table.
7 Select Full screen to view the report in full screen mode.