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Error Code 0x8009030e in SCVMM 2008 and Hyper-V Management Consoles when trying to connect to a Virtual Machine

  • Cikk

Hello! This morning, I logged into my Hyper-V/SCVMM 2008 server to deploy a new Windows Server 2008 to my Hyper-V server and as soon as I launched SCVMM 2008 console and I kept getting the following error message;

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Upon clicking the OK button, the error message popped up again and again. Hm…

I opened Hyper-V management console. No Errors!

Tried to connect to a VM and VMConnect (Virtual Machine’s console) Window gave me the same error code. (0x8009030e)

Looking at the err.exe tool the error translates to;

C:\>err.exe 0x8009030e

SEC_E_NO_CREDENTIALS                        winerror.h
# No credentials are available in the security package

Searching for the same Error and Hyper-V on bing.com I got couple of hits on social.technet.microsoft.com that were pointing to unchecking the check box for “Use default credentials automatically (no prompt)” in Hyper-V Settings…  

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I unchecked the check box mentioned above and hyper-v started prompting for credentials every time I was trying to connect to a Virtual Machine’s console.

Starting the SCVMM 2008 console pops up the user credential’s window. Not very fun to keep getting prompted for your credentials, right?

Did some more digging to see what’s exactly causing this;

since 0x8009030e is pointing to certificate authentication in other scenarios of getting this error code, I believe Hyper-V is using a certificate to authenticate instead of NTLM or my Kerberos ticket.

Well, If you’ve ever logged on remotely to a Windows Server 2008 on a network that requires Smart Card Certificate in addition to your credentials, you know that if you don’t provide your credentials in few seconds, Windows Server 2008 will read and use your certificate on the smart card to log you on. Smart, isn’t it?

To make the story short, I found out that I was logged on to my server using the smart card certificate instead of my normal credentials. Logged out and logged back in by providing my domain username/password and everything looks good!

If you see this issue, you’ll need to log out, log back in with your domain credentials and you won’t see the error anymore. Disconnecting from your Remote Desktop Session and reconnecting back by providing your domain username and password won’t fix the issue since you’ve already logged on with your smart card certificate and just reconnecting to that existing session. You’ll need a logoff and then a brand new session to fix this problem. Hope this helps solve this puzzle for you too! So long…

Comments

  • Anonymous
    January 01, 2003
    Thanks a lot!!! This article saves me at last one day of debugging.

  • Anonymous
    January 01, 2003
    Hi Jacob, Thanks for your comment. This issue only occurs if you go through the smartcard autologon process. I also have to use my Smart Card to VPN in or use Remote Desktop Gateway but when I get to my Hyper-V Host Remote Desktop credential prompt, I use my username and password instead of letting it sit there and go through the Smart Card Autologon process. If don’t have the option to provide your credentials in Remote Desktop then you need to uncheck the "Use default credentials automatically (no prompt)" option in Hyper-V Settings. You may find this inside Hyper-V management console. This will prompt you for your credentials when you need to access your VM's console. Hope this helps. Cheers!

  • Anonymous
    June 16, 2009
    Wooooo boy am I glad I read this! :)

  • Anonymous
    June 17, 2009
    That solved the problem for me, thanks!

  • Anonymous
    July 11, 2009
    Exactly how does this really solve the problem.  If you have your account to require the smartcard to logon then you'll still see this error and so your workaround isn't really a fix to the actual problem.

  • Anonymous
    July 28, 2009
    Saved my day, Thanks a ton.