New events and placeholders for transactional emails

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for	Public preview	General availability
Admins, makers, or analysts, automatically	Apr 13, 2020	Jul 10, 2020

Business value

Customers who make online and in-store purchases expect to receive email notifications for key events during the transaction. These events include confirmation of the order, notification that the order is ready for in-store pickup, and shipping confirmation. Transactional notifications also offer the retailer an opportunity to engage with the customer, providing timely and useful feedback about their order.

Feature details

Transactional events

With this release, retailers can automatically send an email to customers when an order is ready for in-store pickup, and when an order ships.

Event	Description
Order ready for in-store pickup	Triggered when an order with modeofdelivery set to "Customer pickup" is marked as packed.
Order shipped	Triggered when an order whose modeofdelivery is "Standard" is invoiced.

New placeholders

Additional placeholders will also be made available for use by HTML email templates for creating a richer and more informative email for the customer.

Header

Placeholder name	Placeholder description
%ordernetamount%	Order subtotal including discounts, before tax, shipping, or gift card deductions are applied.
%storename%	Name of the retail store for in-store pickup.

Line

Placeholder name	Placeholder description
%productid%	ID of the product. The ID can be used to assemble a URL that opens the product description page on your e-commerce site.
%linequantity_withoutunit%	Quantity of product without the unit of measure (UOM) appended.
%linequantitypicked_withoutunit%	Quantity of product picked without UOM.
%linequantitypacked_withoutunit%	Quantity of product packed without UOM. Use this placeholder with the ‘Order Ready For Pickup’ event to indicate the quantity that is ready for pickup (which might differ from the quantity ordered).
%linequantityshipped_withoutunit%	Quantity shipped for the line without UOM. Use this placeholder with the ‘Order Shipped’ event to indicate the quantity that was actually shipped (which might differ from the quantity ordered).