Knowledge article subgrid improvement
Important
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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Feb 1, 2021 |
Apr 5, 2021 |
Business value
Improve the user experience for searching for and opening knowledge articles.
Feature details
In the knowledge article subgrid, a user can select Add existing knowledge article to invoke a knowledge search control to more easily search for articles rather than using the original lookup record dialog. Also, double-clicking a linked article will now open the article in read mode with an edit option if the user has the appropriate edit permissions.