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msdyn_ocliveworkitem entity reference

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Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Tracks the interaction between the agents and customer

Added by: Omnichannel – Base Solution

Messages

Message Web API Operation SDK Assembly
Assign PATCH [org URI]/api/data/v9.0/msdyn_ocliveworkitems(activityid)
Update ownerid property.		 AssignRequest
BulkRetain BulkRetain Action Microsoft.Crm.Sdk.Messages.BulkRetainRequest
CCaaS_AcceptConversation "Microsoft.Dynamics.CRM.CCaaS_AcceptConversation Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_AgentEndConversation Microsoft.Dynamics.CRM.CCaaS_AgentEndConversation Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_AssignConversation Microsoft.Dynamics.CRM.CCaaS_AssignConversation Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_CloseConsult Microsoft.Dynamics.CRM.CCaaS_CloseConsult Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_ConversationTimeout Microsoft.Dynamics.CRM.CCaaS_ConversationTimeout Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_EndSecondaryChannel Microsoft.Dynamics.CRM.CCaaS_EndSecondaryChannel?text=CCaaS_EndSecondaryChannel Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_EndSession Microsoft.Dynamics.CRM.CCaaS_EndSession?text=CCaaS_EndSession Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_ForceCloseConversation Microsoft.Dynamics.CRM.CCaaS_ForceCloseConversation?text=CCaaS_ForceCloseConversation Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_GetAgentsForConsultAndTransfer Microsoft.Dynamics.CRM.CCaaS_GetAgentsForConsultAndTransfer?text=CCaaS_GetAgentsForConsultAndTransfer Function Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_GetClientLWIContext Microsoft.Dynamics.CRM.CCaaS_GetClientLWIContext?text=CCaaS_GetClientLWIContext Function Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentConsult Microsoft.Dynamics.CRM.CCaaS_InitiateAgentConsult?text=CCaaS_InitiateAgentConsult Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentConsultExternal Microsoft.Dynamics.CRM.CCaaS_InitiateAgentConsultExternal?text=CCaaS_InitiateAgentConsultExternal Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentTransfer Microsoft.Dynamics.CRM.CCaaS_InitiateAgentTransfer?text=CCaaS_InitiateAgentTransfer Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentTransferBySupervisor Microsoft.Dynamics.CRM.CCaaS_InitiateAgentTransferBySupervisor?text=CCaaS_InitiateAgentTransferBySupervisor Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentTransferExternal Microsoft.Dynamics.CRM.CCaaS_InitiateAgentTransferExternal?text=CCaaS_InitiateAgentTransferExternal Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateQueueAssignment Microsoft.Dynamics.CRM.CCaaS_InitiateQueueAssignment?text=CCaaS_InitiateQueueAssignment Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateQueueTransfer Microsoft.Dynamics.CRM.CCaaS_InitiateQueueTransfer?text=CCaaS_InitiateQueueTransfer Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_JoinConversation Microsoft.Dynamics.CRM.CCaaS_JoinConversation?text=CCaaS_JoinConversation Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_LeavePublicConsult Microsoft.Dynamics.CRM.CCaaS_LeavePublicConsult?text=CCaaS_LeavePublicConsult Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_MonitorConversation Microsoft.Dynamics.CRM.CCaaS_MonitorConversation?text=CCaaS_MonitorConversation Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_PickConversation Microsoft.Dynamics.CRM.CCaaS_PickConversation?text=CCaaS_PickConversation Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_RaiseSecondaryChannelEvent Microsoft.Dynamics.CRM.CCaaS_RaiseSecondaryChannelEvent?text=CCaaS_RaiseSecondaryChannelEvent Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_RejectConversation Microsoft.Dynamics.CRM.CCaaS_RejectConversation?text=CCaaS_RejectConversation Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_RejoinConversation Microsoft.Dynamics.CRM.CCaaS_RejoinConversation?text=CCaaS_RejoinConversation Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_StartSecondaryChannel Microsoft.Dynamics.CRM.CCaaS_StartSecondaryChannel?text=CCaaS_StartSecondaryChannel Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
Create POST [org URI]/api/data/v9.0/msdyn_ocliveworkitems
See Create		 CreateRequest or
Create
CreateMultiple CreateMultiple Action CreateMultipleRequest
Delete DELETE [org URI]/api/data/v9.0/msdyn_ocliveworkitems(activityid)
See Delete		 DeleteRequest or
Delete
GrantAccess GrantAccess Action GrantAccessRequest
IsValidStateTransition IsValidStateTransition Function IsValidStateTransitionRequest
ModifyAccess ModifyAccess Action ModifyAccessRequest
msdyn_GetCaseSuggestionsForConversation Microsoft.Dynamics.CRM.msdyn_GetCaseSuggestionsForConversation?text=msdyn_GetCaseSuggestionsForConversation Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
PurgeRetainedContent PurgeRetainedContent Action Microsoft.Crm.Sdk.Messages.PurgeRetainedContentRequest
Restore Restore Action Microsoft.Crm.Sdk.Messages.RestoreRequest
Retain Retain Action Microsoft.Crm.Sdk.Messages.RetainRequest
Retrieve GET [org URI]/api/data/v9.0/msdyn_ocliveworkitems(activityid)
See Retrieve		 RetrieveRequest or
Retrieve
RetrieveMultiple GET [org URI]/api/data/v9.0/msdyn_ocliveworkitems
See Query Data		 RetrieveMultipleRequest or
RetrieveMultiple
RetrievePrincipalAccess RetrievePrincipalAccess Function RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess RetrieveSharedPrincipalsAndAccess Function RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess RevokeAccess Action RevokeAccessRequest
RollbackRetain RollbackRetain Action Microsoft.Crm.Sdk.Messages.RollbackRetainRequest
SetState PATCH [org URI]/api/data/v9.0/msdyn_ocliveworkitems(activityid)
Update statecode and statuscode properties.		 SetStateRequest
Update PATCH [org URI]/api/data/v9.0/msdyn_ocliveworkitems(activityid)
See Update		 UpdateRequest or
Update
UpdateMultiple UpdateMultiple Action UpdateMultipleRequest
ValidateRetentionConfig ValidateRetentionConfig Action Microsoft.Crm.Sdk.Messages.ValidateRetentionConfigRequest

Properties

Property Value
CollectionSchemaName msdyn_ocliveworkitems
DisplayCollectionName Conversations
DisplayName Conversation
EntitySetName msdyn_ocliveworkitems
IsBPFEntity False
LogicalCollectionName msdyn_ocliveworkitems
LogicalName msdyn_ocliveworkitem
OwnershipType UserOwned
PrimaryIdAttribute activityid
PrimaryNameAttribute subject
SchemaName msdyn_ocliveworkitem

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ActivityAdditionalParams

Property Value
Description Additional information provided by the external application as JSON. For internal use only.
DisplayName Activity Additional Parameters
Format TextArea
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName activityadditionalparams
MaxLength 8192
RequiredLevel None
Type Memo

ActivityId

Added by: Active Solution Solution

Property Value
Description Unique identifier of the activity.
DisplayName Activity
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName activityid
RequiredLevel SystemRequired
Type Uniqueidentifier

ActualDurationMinutes

Property Value
Description Actual duration of the activity in minutes.
DisplayName Actual Duration
Format Duration
IsValidForForm True
IsValidForRead True
LogicalName actualdurationminutes
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

ActualEnd

Property Value
DateTimeBehavior UserLocal
Description Actual end time of the activity.
DisplayName Actual End
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName actualend
RequiredLevel None
Type DateTime

ActualStart

Property Value
DateTimeBehavior UserLocal
Description Actual start time of the activity.
DisplayName Actual Start
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName actualstart
RequiredLevel None
Type DateTime

BCC

Added by: Active Solution Solution

Property Value
Description Blind Carbon-copy (bcc) recipients of the activity.
DisplayName BCC
IsValidForForm True
IsValidForRead True
LogicalName bcc
RequiredLevel None
Targets account,contact,lead,systemuser
Type PartyList

CC

Added by: Active Solution Solution

Property Value
Description Carbon-copy (cc) recipients of the activity.
DisplayName CC
IsValidForForm True
IsValidForRead True
LogicalName cc
RequiredLevel None
Targets account,contact,lead,systemuser
Type PartyList

Community

Property Value
Description Shows how contact about the social activity originated, such as from Twitter or Facebook. This field is read-only.
DisplayName Social Channel
IsValidForForm False
IsValidForRead True
LogicalName community
RequiredLevel None
Type Picklist

Community Choices/Options

Value Label
0 Other
1 Facebook
2 Twitter
3 Line
4 Wechat
5 Cortana
6 Direct Line
7 Microsoft Teams
8 Direct Line Speech
9 Email
10 GroupMe
11 Kik
12 Telegram
13 Skype
14 Slack
15 WhatsApp
16 Apple Messages For Business
17 Google's Business Messages

Customers

Added by: Active Solution Solution

Property Value
Description Customer with which the activity is associated.
DisplayName Customers
IsValidForForm True
IsValidForRead True
LogicalName customers
RequiredLevel None
Targets account,contact
Type PartyList

DeliveryPriorityCode

Property Value
Description Priority of delivery of the activity to the email server.
DisplayName Delivery Priority
IsValidForForm True
IsValidForRead True
IsValidForUpdate False
LogicalName deliveryprioritycode
RequiredLevel None
Type Picklist

DeliveryPriorityCode Choices/Options

Value Label
0 Low
1 Normal
2 High

Description

Property Value
Description Description of the activity.
DisplayName Description
Format Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName description
MaxLength 2000
RequiredLevel None
Type Memo

ExchangeItemId

Property Value
Description The message id of activity which is returned from Exchange Server.
DisplayName Exchange Item ID
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName exchangeitemid
MaxLength 200
RequiredLevel None
Type String
Property Value
Description Shows the web link of Activity of type email.
DisplayName Exchange WebLink
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName exchangeweblink
MaxLength 1250
RequiredLevel None
Type String

From

Added by: Active Solution Solution

Property Value
Description Person who the activity is from.
DisplayName From
IsValidForForm True
IsValidForRead True
LogicalName from
RequiredLevel None
Targets account,contact,lead,systemuser
Type PartyList

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
Format None
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName importsequencenumber
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

IsBilled

Property Value
Description Information regarding whether the activity was billed as part of resolving a case.
DisplayName Is Billed
IsValidForForm False
IsValidForRead True
LogicalName isbilled
RequiredLevel None
Type Boolean

IsBilled Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

IsMapiPrivate

Property Value
Description For internal use only.
DisplayName Is Private
IsValidForForm False
IsValidForRead True
LogicalName ismapiprivate
RequiredLevel None
Type Boolean

IsMapiPrivate Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

IsWorkflowCreated

Property Value
Description Information regarding whether the activity was created from a workflow rule.
DisplayName Is Workflow Created
IsValidForForm False
IsValidForRead True
LogicalName isworkflowcreated
RequiredLevel None
Type Boolean

IsWorkflowCreated Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

LastOnHoldTime

Added by: Active Solution Solution

Property Value
DateTimeBehavior UserLocal
Description Contains the date and time stamp of the last on hold time.
DisplayName Last On Hold Time
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName lastonholdtime
RequiredLevel None
Type DateTime

LeftVoiceMail

Property Value
Description Left the voice mail
DisplayName Left Voice Mail
IsValidForForm True
IsValidForRead True
LogicalName leftvoicemail
RequiredLevel None
Type Boolean

LeftVoiceMail Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_activeagentassignedon

Property Value
DateTimeBehavior UserLocal
Description Date and time when last agent was assigned to the conversation
DisplayName Active Agent Assigned On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName msdyn_activeagentassignedon
RequiredLevel None
Type DateTime

msdyn_activeagentid

Property Value
Description Indicates the agent currently assigned to the conversation or last assigned agent for a closed conversation. It is populated as empty or null if the customer(C2) ends or is disconnected before the agent accepts conversation.
DisplayName Active Agent
IsValidForForm True
IsValidForRead True
LogicalName msdyn_activeagentid
RequiredLevel None
Targets systemuser
Type Lookup

msdyn_activesessionparticipantid

Property Value
Description
DisplayName Active session participant
IsValidForForm True
IsValidForRead True
LogicalName msdyn_activesessionparticipantid
RequiredLevel None
Targets msdyn_sessionparticipant
Type Lookup

msdyn_averageresponsetimeinmsadjforoh

Added by: Insights for Omnichannel for Customer Service Solution

Property Value
Description Average time it took to respond to customer, excluding agent's out of operating hours (OOOH)
DisplayName Conversation average response time
IsValidForForm True
IsValidForRead True
LogicalName msdyn_averageresponsetimeinmsadjforoh
MaxValue 100000000000
MinValue -100000000000
Precision 2
RequiredLevel None
Type Decimal

msdyn_cdsqueueid

Property Value
Description Unique identifier for Queue associated with Conversation.
DisplayName Queue
IsValidForForm True
IsValidForRead True
LogicalName msdyn_cdsqueueid
RequiredLevel None
Targets queue
Type Lookup

msdyn_channel

Property Value
Description The channel(s) in the conversation.
DisplayName Channel
IsValidForForm True
IsValidForRead True
LogicalName msdyn_channel
RequiredLevel None
Type MultiSelectPicklist

msdyn_channel Choices/Options

Value Label
192350000 Entity Records

msdyn_channelinstanceid

Property Value
Description Unique identifier to identify the app to which this conversation belogs to.
DisplayName Channel Instance ID
IsValidForForm True
IsValidForRead True
LogicalName msdyn_channelinstanceid
RequiredLevel None
Targets msdyn_channelinstance
Type Lookup

msdyn_channelproviderName

Property Value
Description Channel Provider Name.
DisplayName Channel Provider Name
Format Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_channelproviderName
MaxLength 200
RequiredLevel None
Type Memo

msdyn_closedon

Property Value
DateTimeBehavior UserLocal
Description Date and time when conversation was closed
DisplayName Closed On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName msdyn_closedon
RequiredLevel None
Type DateTime

msdyn_conversationfirstwaittimeinseconds

Added by: Omnichannel Conversation Extension Solution

Property Value
Description Time in seconds conversation spend to be accepted
DisplayName Conversation First Wait Time In Seconds
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_conversationfirstwaittimeinseconds
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_conversationhandletimeinseconds

Added by: Omnichannel Conversation Extension Solution

Property Value
Description
DisplayName Conversation Handle Time In Seconds
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_conversationhandletimeinseconds
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_conversationholdtimeinseconds

Added by: Omnichannel Conversation Extension Solution

Property Value
Description
DisplayName Conversation Hold Time In Seconds
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_conversationholdtimeinseconds
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_ConversationSummaryField

Property Value
Description Field to bind conversation summary control
DisplayName Conversation summary field
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_conversationsummaryfield
MaxLength 4000
RequiredLevel None
Type String

msdyn_conversationtalktimeinseconds

Added by: Omnichannel Conversation Extension Solution

Property Value
Description
DisplayName Conversation Talk Time In Seconds
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_conversationtalktimeinseconds
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_conversationwrapuptimeinseconds

Added by: Omnichannel Conversation Extension Solution

Property Value
Description
DisplayName Conversation Wrap Up Time In Seconds
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_conversationwrapuptimeinseconds
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_copilotengaged

Added by: msdyn_OCIntelligence Solution

Property Value
Description
DisplayName Copilot Engaged
IsValidForForm True
IsValidForRead True
LogicalName msdyn_copilotengaged
RequiredLevel None
Type Boolean

msdyn_copilotengaged Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_createdon

Property Value
DateTimeBehavior UserLocal
Description Date and time when the activity was created.
DisplayName Created On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName msdyn_createdon
RequiredLevel None
Type DateTime

msdyn_customer

Property Value
Description Customer with which the activity is associated.
DisplayName Customer
IsValidForForm True
IsValidForRead True
LogicalName msdyn_customer
RequiredLevel None
Targets account,contact
Type Customer

msdyn_customerIdType

Added by: Active Solution Solution

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName msdyn_customeridtype
RequiredLevel None
Type EntityName

msdyn_customerlanguageid

Property Value
Description The language of the customer in this conversation.
DisplayName Customer Language
IsValidForForm True
IsValidForRead True
LogicalName msdyn_customerlanguageid
RequiredLevel None
Targets msdyn_oclanguage
Type Lookup

msdyn_customerlocale

Property Value
Description The locale of the customer participated in this conversation.
DisplayName Customer Locale
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_customerlocale
MaxLength 100
RequiredLevel None
Type String

msdyn_customersentimentlabel

Property Value
Description Customer Sentiment Label powered by Sentiment Service
DisplayName Customer Sentiment
IsValidForForm True
IsValidForRead True
LogicalName msdyn_customersentimentlabel
RequiredLevel None
Type Picklist

msdyn_customersentimentlabel Choices/Options

Value Label
0 N/A
7 Very negative
8 Negative
9 Slightly negative
10 Neutral
11 Slightly positive
12 Positive
13 Very positive

msdyn_dailytopicid

Property Value
Description Look up to daily topic entity.
DisplayName TopicID
IsValidForForm True
IsValidForRead True
LogicalName msdyn_dailytopicid
RequiredLevel None
Targets msdyn_ocsentimentdailytopic
Type Lookup

msdyn_effortpredictionresult

Added by: Omnichannel - Intelligent Effort Routing Solution

Property Value
Description
DisplayName Effort prediction result
IsValidForForm True
IsValidForRead True
LogicalName msdyn_effortpredictionresult
RequiredLevel None
Targets msdyn_effortpredictionresult
Type Lookup

msdyn_escalationcount

Property Value
Description Number of times conversation was escalated to Supervisor i.e. transferred to Supervisor
DisplayName Escalation Count
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_escalationcount
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_externalcontext

Property Value
Description External context captured.
DisplayName External context
IsValidForForm True
IsValidForRead True
LogicalName msdyn_externalcontext
RequiredLevel None
Targets msdyn_ocexternalcontext
Type Lookup

msdyn_firstresponsetimeinmsadjforoh

Added by: Insights for Omnichannel for Customer Service Solution

Property Value
Description Time it took to respond to customer, excluding agent's out of operating hours (OOOH)
DisplayName Conversation first response time
IsValidForForm True
IsValidForRead True
LogicalName msdyn_firstresponsetimeinmsadjforoh
MaxValue 100000000000
MinValue -100000000000
Precision 2
RequiredLevel None
Type Decimal

msdyn_firstwaitstartedon

Added by: Omnichannel Conversation Extension Solution

Property Value
DateTimeBehavior UserLocal
Description Time when conversation started waiting to be assigned
DisplayName First Wait Started On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName msdyn_firstwaitstartedon
RequiredLevel None
Type DateTime

msdyn_initiatedon

Property Value
DateTimeBehavior UserLocal
Description Time when conversation was initiated
DisplayName Initiated On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName msdyn_initiatedon
RequiredLevel None
Type DateTime

msdyn_intent

Added by: Omnichannel - Intent based routing Solution

Property Value
Description Intent of Conversation
DisplayName Intent of Conversation
FormatName TextArea
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_intent
MaxLength 500
RequiredLevel None
Type String

msdyn_isabandoned

Added by: Omnichannel Conversation Extension Solution

Property Value
Description
DisplayName Is Abandoned
IsValidForForm True
IsValidForRead True
LogicalName msdyn_isabandoned
RequiredLevel None
Type Boolean

msdyn_isabandoned Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_isagentaccepted

Added by: Omnichannel Conversation Extension Solution

Property Value
Description
DisplayName Is Agent Accepted
IsValidForForm True
IsValidForRead True
LogicalName msdyn_isagentaccepted
RequiredLevel None
Type Boolean

msdyn_isagentaccepted Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_isagentsession

Added by: Omnichannel Conversation Extension Solution

Property Value
Description
DisplayName Is Agent Session
IsValidForForm True
IsValidForRead True
LogicalName msdyn_isagentsession
RequiredLevel None
Type Boolean

msdyn_isagentsession Choices/Options

Value Label
1 Yes
0 No

DefaultValue: True

msdyn_isoutbound

Property Value
Description Indicates if its an outbound Conversation
DisplayName Outbound Conversation
IsValidForForm True
IsValidForRead True
LogicalName msdyn_isoutbound
RequiredLevel None
Type Boolean

msdyn_isoutbound Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_IssueId

Added by: Omnichannel – Base for Dynamics 365 Applications Solution

Property Value
Description Unique identifier for Case associated with Conversation.
DisplayName Issue
IsValidForForm True
IsValidForRead True
LogicalName msdyn_issueid
RequiredLevel None
Targets incident
Type Lookup

msdyn_lastsessionid

Property Value
Description Last agent session
DisplayName Last Session
IsValidForForm True
IsValidForRead True
LogicalName msdyn_lastsessionid
RequiredLevel None
Targets msdyn_ocsession
Type Lookup

msdyn_liveworkstreamid

Property Value
Description Work stream associated to the conversation
DisplayName Work stream
IsValidForForm True
IsValidForRead True
LogicalName msdyn_liveworkstreamid
RequiredLevel None
Targets msdyn_liveworkstream
Type Lookup

msdyn_liveworkstreamnotificationdata

Property Value
Description LiveWorkStream notification data provided as JSON. For internal use only.
DisplayName LiveWorkStream Notification Data
Format TextArea
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_liveworkstreamnotificationdata
MaxLength 8192
RequiredLevel None
Type Memo

msdyn_modifiedon

Property Value
DateTimeBehavior UserLocal
Description Date and time when conversation was last modified
DisplayName Modified On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName msdyn_modifiedon
RequiredLevel None
Type DateTime

msdyn_ocliveworkitemid

Property Value
Description Unique Id of conversation
DisplayName ConversationId
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_ocliveworkitemid
MaxLength 100
RequiredLevel None
Type String

msdyn_overflowtransfercount

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property Value
Description Number of times work item got transferred to another queue due to overflow
DisplayName Overflow Transfer Count
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_overflowtransfercount
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_queueid

Property Value
Description Unique identifier for msdyn_omnichannelqueue associated with Conversation
DisplayName Queue
IsValidForForm True
IsValidForRead True
LogicalName msdyn_queueid
RequiredLevel None
Targets msdyn_omnichannelqueue
Type Lookup

msdyn_queueitemid

Property Value
Description Queue item associated with the conversation
DisplayName Queue item
IsValidForForm True
IsValidForRead True
LogicalName msdyn_queueitemid
RequiredLevel None
Targets queueitem
Type Lookup

msdyn_routableobjectid

Property Value
Description Unique identifier of the routed record. Records are of those entities enabled for Unified Routing and have at least one Workstream created. For internal use only.
DisplayName Routed record
IsValidForForm True
IsValidForRead True
LogicalName msdyn_routableobjectid
RequiredLevel None
Targets task
Type Lookup

msdyn_routableobjectidIdType

Added by: Active Solution Solution

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName msdyn_routableobjectididtype
RequiredLevel None
Type EntityName

msdyn_routableobjectlogicalname

Added by: Omnichannel Conversation Extension Solution

Property Value
Description
DisplayName Record routing routable object type
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_routableobjectlogicalname
MaxLength 500
RequiredLevel None
Type String

msdyn_socialprofileid

Property Value
Description Lookup for the Social Profile Entity Record.
DisplayName Social Profile
IsValidForForm True
IsValidForRead True
LogicalName msdyn_socialprofileid
RequiredLevel None
Targets socialprofile
Type Lookup

msdyn_startedon

Property Value
DateTimeBehavior UserLocal
Description Date and time when conversation was started
DisplayName Started On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName msdyn_startedon
RequiredLevel None
Type DateTime

msdyn_statereason

Added by: Omnichannel Conversation Extension Solution

Property Value
Description Reason for conversation for being in the current state
DisplayName State Reason
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_statereason
MaxLength 4000
RequiredLevel None
Type String

msdyn_statuschangereason

Added by: Omnichannel Conversation Extension Solution

Property Value
Description Reason for conversation status change
DisplayName Status change reason
IsValidForForm True
IsValidForRead True
LogicalName msdyn_statuschangereason
RequiredLevel None
Type Picklist

msdyn_statuschangereason Choices/Options

Value Label
192350001 AwaitingAgentAssignment
192350002 AwaitingAgentAcceptance
192350003 InConversation
192350004 AwaitingCustomerResponse
192350005 AgentMovedToWrapUp
192350006 CustomerDisconnectedOrLeftActiveConversation
192350007 CutomerMovedToWrapUp
192350008 ConversationEndedByAgent
192350009 AutoClosedFromWaitingState
192350010 AutoClosedBySystem
192350011 ClosedDueToOverflow
192350012 CustomerDisconnectedOrLeftOpenConversation
192350013 ConversationEndedByBot
192350014 ClosedDueToFailure
192350015 ForceClosedBySupervisor
192350016 ClosedInDataverseDirectlyByAdmin
192350017 AssignedBySupervisor

msdyn_statusupdatedon

Property Value
DateTimeBehavior UserLocal
Description Date and time when conversation status was last modified
DisplayName Status Updated On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName msdyn_statusupdatedon
RequiredLevel None
Type DateTime

msdyn_thirdpartyconversation

Property Value
Description Third Party Conversation
DisplayName Third Party Conversation
IsValidForForm True
IsValidForRead True
LogicalName msdyn_thirdpartyconversation
RequiredLevel None
Type Boolean

msdyn_thirdpartyconversation Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_TimelineControlField

Property Value
Description Field to bind Timelinewall control
DisplayName Timeline Control Field
Format Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_timelinecontrolfield
MaxLength 2000
RequiredLevel None
Type Memo

msdyn_title

Property Value
Description Conversation Title
DisplayName Title
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_title
MaxLength 4000
RequiredLevel None
Type String

msdyn_TranscriptControl

Property Value
Description Placeholder for Transcript Control
DisplayName Chat Transcript
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_transcriptcontrol
MaxLength 100
RequiredLevel None
Type String

msdyn_transfercount

Property Value
Description Number of times the conversation was transferred
DisplayName Transfer Count
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_transfercount
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_urcustomersentimentkeywords

Added by: Omnichannel - Sentiment prediction-based routing Solution

Property Value
Description UR Customer Sentiment Keywords
DisplayName UR Customer Sentiment Keywords
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_urcustomersentimentkeywords
MaxLength 4000
RequiredLevel None
Type String

msdyn_urcustomersentimentlabel

Added by: Omnichannel - Sentiment prediction-based routing Solution

Property Value
Description
DisplayName Sentiment Category
IsValidForForm True
IsValidForRead True
LogicalName msdyn_urcustomersentimentlabel
RequiredLevel None
Type Picklist

msdyn_urcustomersentimentlabel Choices/Options

Value Label
0 N/A
7 Very negative
8 Negative
9 Slightly negative
10 Neutral
11 Slightly positive
12 Positive
13 Very positive

msdyn_urcustomersentimentscore

Added by: Omnichannel - Sentiment prediction-based routing Solution

Property Value
Description UR Customer Sentiment Score
DisplayName UR Customer Sentiment Score
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_urcustomersentimentscore
MaxValue 100
MinValue 0
RequiredLevel None
Type Integer

msdyn_workstreamworkdistributionmode

Property Value
Description Work distribution mode of the associated work stream
DisplayName Work distribution mode
IsValidForForm True
IsValidForRead True
LogicalName msdyn_workstreamworkdistributionmode
RequiredLevel None
Type Picklist

msdyn_workstreamworkdistributionmode Choices/Options

Value Label
192350000 Push
192350001 Pick

msdyn_wrapupinitiatedon

Property Value
DateTimeBehavior UserLocal
Description Date and time when conversation end
DisplayName Wrap-up Status Intiated On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName msdyn_wrapupinitiatedon
RequiredLevel None
Type DateTime

OptionalAttendees

Added by: Active Solution Solution

Property Value
Description List of optional attendees for the activity.
DisplayName Optional Attendees
IsValidForForm True
IsValidForRead True
LogicalName optionalattendees
RequiredLevel None
Targets account,contact,entitlement,equipment,knowledgearticle,lead,msdyn_salessuggestion,queue,systemuser,unresolvedaddress
Type PartyList

Organizer

Added by: Active Solution Solution

Property Value
Description Person who organized the activity.
DisplayName Organizer
IsValidForForm True
IsValidForRead True
LogicalName organizer
RequiredLevel None
Targets systemuser
Type PartyList

OverriddenCreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time that the record was migrated.
DisplayName Record Created On
Format DateOnly
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime

OwnerId

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user or team who owns the activity.
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Targets systemuser,team
Type Owner

OwnerIdType

Added by: Active Solution Solution

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

Partners

Added by: Active Solution Solution

Property Value
Description Outsource vendor with which activity is associated.
DisplayName Outsource Vendors
IsValidForForm True
IsValidForRead True
LogicalName partners
RequiredLevel None
Targets account,contact
Type PartyList

PriorityCode

Property Value
Description Priority of the activity.
DisplayName Priority
IsValidForForm True
IsValidForRead True
LogicalName prioritycode
RequiredLevel None
Type Picklist

PriorityCode Choices/Options

Value Label
0 Low
1 Normal
2 High

ProcessId

Added by: Active Solution Solution

Property Value
Description Unique identifier of the Process.
DisplayName Process
IsValidForForm False
IsValidForRead True
LogicalName processid
RequiredLevel None
Type Uniqueidentifier

RegardingObjectId

Added by: Active Solution Solution

Property Value
Description Unique identifier of the object with which the activity is associated.
DisplayName Regarding
IsValidForForm True
IsValidForRead True
LogicalName regardingobjectid
RequiredLevel None
Targets account,adx_invitation,bookableresourcebooking,bookableresourcebookingheader,bulkoperation,campaign,campaignactivity,contact,contract,entitlement,entitlementtemplate,incident,interactionforemail,invoice,knowledgearticle,knowledgebaserecord,lead,msdyn_customerasset,msdyn_playbookinstance,msdyn_postalbum,msdyn_salessuggestion,msdyn_swarm,mspp_adplacement,mspp_pollplacement,mspp_publishingstatetransitionrule,mspp_redirect,mspp_shortcut,mspp_website,opportunity,quote,salesorder,site
Type Lookup

RegardingObjectIdName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName regardingobjectidname
MaxLength 400
RequiredLevel None
Type String

RegardingObjectIdYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName regardingobjectidyominame
MaxLength 400
RequiredLevel None
Type String

RegardingObjectTypeCode

Added by: Active Solution Solution

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName regardingobjecttypecode
RequiredLevel None
Type EntityName

RequiredAttendees

Added by: Active Solution Solution

Property Value
Description List of required attendees for the activity.
DisplayName Required Attendees
IsValidForForm True
IsValidForRead True
LogicalName requiredattendees
RequiredLevel None
Targets account,contact,entitlement,equipment,knowledgearticle,lead,msdyn_salessuggestion,queue,systemuser,unresolvedaddress
Type PartyList

Resources

Added by: Active Solution Solution

Property Value
Description Users or facility/equipment that are required for the activity.
DisplayName Resources
IsValidForForm True
IsValidForRead True
LogicalName resources
RequiredLevel None
Targets equipment,systemuser
Type PartyList

ScheduledDurationMinutes

Property Value
Description Scheduled duration of the activity, specified in minutes.
DisplayName Scheduled Duration
Format Duration
IsValidForForm True
IsValidForRead True
LogicalName scheduleddurationminutes
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

ScheduledEnd

Property Value
DateTimeBehavior UserLocal
Description Scheduled end time of the activity.
DisplayName Due Date
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName scheduledend
RequiredLevel None
Type DateTime

ScheduledStart

Property Value
DateTimeBehavior UserLocal
Description Scheduled start time of the activity.
DisplayName Start Date
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName scheduledstart
RequiredLevel None
Type DateTime

ServiceId

Added by: Active Solution Solution

Property Value
Description Unique identifier of an associated service.
DisplayName Service
IsValidForForm False
IsValidForRead True
LogicalName serviceid
RequiredLevel None
Targets service
Type Lookup

SLAId

Added by: Active Solution Solution

Property Value
Description Choose the service level agreement (SLA) that you want to apply to the case record.
DisplayName SLA
IsValidForForm True
IsValidForRead True
LogicalName slaid
RequiredLevel None
Targets sla
Type Lookup

SortDate

Property Value
DateTimeBehavior UserLocal
Description Shows the date and time by which the activities are sorted.
DisplayName Sort Date
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName sortdate
RequiredLevel None
Type DateTime

StageId

Added by: Active Solution Solution

Property Value
Description Unique identifier of the Stage.
DisplayName Process Stage
IsValidForForm False
IsValidForRead True
LogicalName stageid
RequiredLevel None
Type Uniqueidentifier

StateCode

Property Value
Description State of the conversation record
DisplayName State
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State

StateCode Choices/Options

Value Label DefaultStatus InvariantName
0 Open 1 Open
1 Closed 4 Closed
2 Resolved 6 Resolved
3 Scheduled 7 Scheduled
4 Wrap-up (Deprecated) 5 Wrap-up (Deprecated)

StatusCode

Property Value
Description Reason for the status of the activity.
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status

StatusCode Choices/Options

Value Label State
1 Open 0
2 Active 0
3 Waiting 0
4 Closed 1
5 Wrap-up 0
6 Resolved 2
7 Scheduled 3

Subject

Property Value
Description Subject associated with the activity.
DisplayName Subject
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName subject
MaxLength 200
RequiredLevel ApplicationRequired
Type String

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
Format None
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

To

Added by: Active Solution Solution

Property Value
Description Person who is the receiver of the activity.
DisplayName To
IsValidForForm True
IsValidForRead True
LogicalName to
RequiredLevel None
Targets account,contact,lead,systemuser
Type PartyList

TransactionCurrencyId

Added by: Active Solution Solution

Property Value
Description Unique identifier of the currency associated with the activitypointer.
DisplayName Currency
IsValidForForm True
IsValidForRead True
LogicalName transactioncurrencyid
RequiredLevel None
Targets transactioncurrency
Type Lookup

TraversedPath

Added by: Active Solution Solution

Property Value
Description For internal use only.
DisplayName Traversed Path
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName traversedpath
MaxLength 1250
RequiredLevel None
Type String

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
Format None
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

ActivityTypeCode

Property Value
Description Type of activity.
DisplayName Activity Type
IsValidForForm False
IsValidForRead True
LogicalName activitytypecode
RequiredLevel SystemRequired
Type EntityName

CreatedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who created the activity.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyname
MaxLength 100
RequiredLevel None
Type String

CreatedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyyominame
MaxLength 100
RequiredLevel None
Type String

CreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the activity was created.
DisplayName Date Created
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who created the activitypointer.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyyominame
MaxLength 100
RequiredLevel None
Type String

DeliveryLastAttemptedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the delivery of the activity was last attempted.
DisplayName Date Delivery Last Attempted
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName deliverylastattemptedon
RequiredLevel None
Type DateTime

ExchangeRate

Added by: Active Solution Solution

Property Value
Description Exchange rate for the currency associated with the activitypointer with respect to the base currency.
DisplayName Exchange Rate
IsValidForForm True
IsValidForRead True
LogicalName exchangerate
MaxValue 100000000000
MinValue 0.000000000001
Precision 12
RequiredLevel None
Type Decimal

InstanceTypeCode

Property Value
Description Type of instance of a recurring series.
DisplayName Recurring Instance Type
IsValidForForm False
IsValidForRead True
LogicalName instancetypecode
RequiredLevel SystemRequired
Type Picklist

InstanceTypeCode Choices/Options

Value Label
0 Not Recurring
1 Recurring Master
2 Recurring Instance
3 Recurring Exception
4 Recurring Future Exception

IsRegularActivity

Property Value
Description Information regarding whether the activity is a regular activity type or event type.
DisplayName Is Regular Activity
IsValidForForm False
IsValidForRead True
LogicalName isregularactivity
RequiredLevel SystemRequired
Type Boolean

IsRegularActivity Choices/Options

Value Label
1 Yes
0 No

DefaultValue: True

ModifiedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of user who last modified the activity.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyyominame
MaxLength 100
RequiredLevel None
Type String

ModifiedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when activity was last modified.
DisplayName Last Updated
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who last modified the activitypointer.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyyominame
MaxLength 100
RequiredLevel None
Type String

msdyn_activeagentidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_activeagentidname
MaxLength 200
RequiredLevel None
Type String

msdyn_activeagentidYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_activeagentidyominame
MaxLength 200
RequiredLevel None
Type String

msdyn_activesessionparticipantidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_activesessionparticipantidname
MaxLength 200
RequiredLevel None
Type String

msdyn_cdsqueueidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_cdsqueueidname
MaxLength 200
RequiredLevel None
Type String

msdyn_channelinstanceidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_channelinstanceidname
MaxLength 100
RequiredLevel None
Type String

msdyn_customerlanguageidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_customerlanguageidname
MaxLength 100
RequiredLevel None
Type String

msdyn_customerName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_customername
MaxLength 4000
RequiredLevel None
Type String

msdyn_customerYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_customeryominame
MaxLength 4000
RequiredLevel None
Type String

msdyn_dailytopicidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_dailytopicidname
MaxLength 100
RequiredLevel None
Type String

msdyn_effortpredictionresultName

Added by: Omnichannel - Intelligent Effort Routing Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_effortpredictionresultname
MaxLength 100
RequiredLevel None
Type String

msdyn_externalcontextName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_externalcontextname
MaxLength 100
RequiredLevel None
Type String

msdyn_IssueIdName

Added by: Omnichannel – Base for Dynamics 365 Applications Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_issueidname
MaxLength 200
RequiredLevel None
Type String

msdyn_lastsessionidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_lastsessionidname
MaxLength 200
RequiredLevel None
Type String

msdyn_liveworkstreamidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_liveworkstreamidname
MaxLength 100
RequiredLevel None
Type String

msdyn_queueidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_queueidname
MaxLength 100
RequiredLevel None
Type String

msdyn_queueitemidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_queueitemidname
MaxLength 850
RequiredLevel None
Type String

msdyn_routableobjectidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_routableobjectidname
MaxLength 1000
RequiredLevel None
Type String

msdyn_routableobjectidYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_routableobjectidyominame
MaxLength 1000
RequiredLevel None
Type String

msdyn_socialprofileidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_socialprofileidname
MaxLength 100
RequiredLevel None
Type String

OnHoldTime

Added by: Active Solution Solution

Property Value
Description Shows how long, in minutes, that the record was on hold.
DisplayName On Hold Time (Minutes)
Format None
IsValidForForm True
IsValidForRead True
LogicalName onholdtime
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

OwnerIdName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridname
MaxLength 100
RequiredLevel SystemRequired
Type String

OwnerIdYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

OwningBusinessUnit

Added by: Active Solution Solution

Property Value
Description Unique identifier of the business unit that owns the activity.
DisplayName Owning Business Unit
IsValidForForm True
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Targets businessunit
Type Lookup

OwningBusinessUnitName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owningbusinessunitname
MaxLength 160
RequiredLevel None
Type String

OwningTeam

Added by: Active Solution Solution

Property Value
Description Unique identifier of the team that owns the activity.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Targets team
Type Lookup

OwningUser

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user that owns the activity.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Targets systemuser
Type Lookup

PostponeActivityProcessingUntil

Property Value
DateTimeBehavior UserLocal
Description For internal use only.
DisplayName Delay activity processing until
Format DateAndTime
IsValidForForm False
IsValidForRead True
LogicalName postponeactivityprocessinguntil
RequiredLevel None
Type DateTime

SenderMailboxId

Added by: Active Solution Solution

Property Value
Description Unique identifier of the mailbox associated with the sender of the email message.
DisplayName Sender's Mailbox
IsValidForForm False
IsValidForRead True
LogicalName sendermailboxid
RequiredLevel None
Targets mailbox
Type Lookup

SenderMailboxIdName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName sendermailboxidname
MaxLength 100
RequiredLevel None
Type String

SentOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the activity was sent.
DisplayName Date Sent
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName senton
RequiredLevel None
Type DateTime

SeriesId

Property Value
Description Uniqueidentifier specifying the id of recurring series of an instance.
DisplayName Series Id
IsValidForForm False
IsValidForRead True
LogicalName seriesid
RequiredLevel None
Type Uniqueidentifier

ServiceIdName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName serviceidname
MaxLength 100
RequiredLevel SystemRequired
Type String

SLAInvokedId

Added by: Active Solution Solution

Property Value
Description Last SLA that was applied to this case. This field is for internal use only.
DisplayName Last SLA applied
IsValidForForm False
IsValidForRead True
LogicalName slainvokedid
RequiredLevel None
Targets sla
Type Lookup

SLAInvokedIdName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName slainvokedidname
MaxLength 100
RequiredLevel None
Type String

SLAName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName slaname
MaxLength 100
RequiredLevel None
Type String

TransactionCurrencyIdName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName transactioncurrencyidname
MaxLength 100
RequiredLevel None
Type String

VersionNumber

Added by: Active Solution Solution

Property Value
Description Version number of the activity.
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service