Plan and prepare for Microsoft Copilot Studio in 2023 release wave 2
Important
This content is archived and is not being updated. For the latest documentation, go to the Microsoft Copilot Studio overview. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
Important
The 2023 release wave 2 plan covers all new functionalities planned to be delivered to market from October 2023 to March 2024. In this article, you'll find the product overview and what's new and planned for Microsoft Copilot Studio.
Overview
Microsoft Copilot Studio with generative AI capabilities enables anyone in your organization to create AI-powered, multilingual, multi-modality message and voice copilots that can talk to your users about any topic you choose. Copilots built with Microsoft Copilot Studio can answer routine questions, resolve common issues, or automate tasks that take up valuable customer or employee time.
Creating a copilot is traditionally a complex and time-intensive process, requiring long content update cycles and a team of experts. Microsoft Copilot Studio gives anyone in your organization the ability to create powerful custom copilots using generative AI capabilities and an easy, code-free graphical interface - without the need for AI experts, data scientists, or teams of developers. A copilot can interact with users, ask for clarifying information, and answer a customer's questions, now with text, cards and rich media, and voice.
Microsoft Copilot Studio now also includes the power of capabilities from Microsoft Bot Framework, enabling even more sophistication for your copilots. AI capabilities can automatically complete tasks for your users - a copilot maker can simply expose their tenant APIs, enterprise-specific Power Automate Flows or other actions to the copilot. The copilot understands the user's request, looks through its library of actions, and identifies the ones that can fulfil the request. It then self-assembles and chains them together – and even prompts the user for any additional information it needs to complete the request.
Microsoft Copilot Studio also continues to support many channels, including websites, Microsoft Teams, and Facebook.
The 2023 release wave 2 brings general availability for several of our capabilities including multilingual copilot support, generative answers, and IVR integration with Dynamics 365 Customer Service.
Updates to Microsoft Copilot Studio 2023 release wave 2
Investment areas
Copilot and AI innovation
Microsoft Copilot Studio has always been at the forefront of how AI can be leveraged to product eloquent, appropriate responses to your copilots users' questions and issues. Copilot Studio integrates the latest in generative AI technologies using GPT models to create more conversational copilots.
The generative answers capability in Microsoft Copilot Studio lets you specify existing internal and external sources that a copilot can use to answers a copilot user's questions. The capability uses AI to intelligently create fully conversational responses to your copilot users' queries - without your copilot makers first needing to manually create individual topics for every eventuality.
Generative actions dynamically create conversations by letting AI find and connect the appropriate plugins in real time. Makers configure their copilot with the appropriate plugins, and then using generative AI, the system automatically determines which plugins are relevant, what information they need from the user, and then orchestrates the conversation and execution of the plugins until the user's desired request has been completed.
Core authoring
Creating a copilot with Microsoft Copilot Studio is easy to do with the low-code authoring canvas, and there are a number of ways you can manage how topics interact, how you want the conversation to flow, and what it should feel like.
It's easy to test the copilot without having to fully deploy it whenever you make a small change. There are also lesson topics that guide you through topic authoring from simple to complex scenarios as well as default system topics. You can choose what language you want your copilot to use, too. Variables and entities make your copilot more capable of understanding your users, and rich content makes your copilot more relatable and easier to use.
To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Microsoft Copilot Studio below:
For application administrators
User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.
Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.
Get the most out of Microsoft Copilot Studio
| Helpful links | Description |
|---|---|
| Release plan | View all capabilities included in the release. |
| Licensing | Improve your understanding of how to license Microsoft Copilot Studio. |
| Product documentation | Find documentation for Microsoft Copilot Studio. |
| User community | Engage with Microsoft Copilot Studio experts and peers in the community. |
| Upcoming events | Find and register for in-person and online events. |
| Product trials | Get started with Microsoft Copilot Studio. |