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Supported email service configurations for server-side synchronization

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Applies To: Dynamics CRM 2013

Depending on your Microsoft Dynamics CRM installation, you may be deciding whether to use server-side synchronization or the Email Router/Outlook synchronization. This following table lists what is supported by server-side synchronization for each type of installation. Later in this topic, you can read about the scenarios that aren’t supported by server-side synchronization.

Important

The information here represents the POP3/SMTP systems supported by Microsoft. Although other POP3/SMTP systems may work with Microsoft Dynamics CRM, those systems were not been tested by Microsoft and are not supported.

CRM deployment

Email system

Email synchronization

Appointments, contacts, and tasks synchronization

Protocol

CRM (on-premises)

  • Exchange Server 2010

  • Exchange Server 2013

Yes

Yes

Exchange Web Services

CRM (on-premises)

  • Gmail

  • Yahoo! Mail

  • MSN1

  • Outlook.com 1

  • Windows Live Mail 1

Yes

No

POP3/SMTP

Microsoft Dynamics CRM Online

Exchange Online

Yes

Yes

Exchange Web Services

Microsoft Dynamics CRM Online

  • Gmail

  • Yahoo! Mail

Yes

No

POP3/SMTP

1 May be unsupported for FIPS-compliancy. See the following section for more information.

Unsupported email service configurations

 Server-side synchronization doesn’t support the following scenarios:

  • Hybrid deployments:

    • Microsoft Dynamics CRM Online with Exchange (on-premises)

    • Microsoft Dynamics CRM (on-premises) with Exchange Online

  • Mix of Exchange/SMTP and POP3/Exchange

  • Creation of mass email marketing campaigns

  • Extensibility scenarios like extending EWS/POP3/SMTP protocols and creating custom email providers

  • Exchange Server 2003 and Exchange Server 2007

  • Server-side synchronization in Microsoft Dynamics CRM Online, or in a Microsoft Dynamics CRM 2013 (on premises) deployment that is configured for FIPS 140-2 compliancy, requires a POP3/SMTP email server that is also FIPS 140-2 compliant. Some email servers are not FIPS 140-2 compliant, such as MSN, Outlook.com, or Windows Live Mail.

For most situations not supported by server-side synchronization, you can use the Microsoft Dynamics CRM Email Router. More information: Planning messaging integration in Microsoft Dynamics CRM 2013

Note

We recommend that you don’t use a mixed configuration of Outlook synchronization and server-side synchronization for appointments, contacts, and tasks in the same organization, because it may result in updated CRM data not synchronizing to all attendees.

See Also

Server-side synchronization of email, appointments, contacts, and tasks
Error logging for server-side synchronization

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