Collect and analyze feedback
Provide opportunities for business users and stakeholders to share their feedback on Microsoft 365 Copilot features through platforms such as feedback roundtables and community calls. Gather their feedback on their satisfaction and challenges with Microsoft 365 Copilot. Use the feedback to improve the user experience and adjust the adoption strategy.
Product feedback
Encourage employees to provide product feedback within the Microsoft 365 Copilot experience.
Utilize in-tool feedback mechanism
Thumbs up/down ratings within Copilot.
Include text comments in the field provided.
- Provide detailed feedback by being specific about the problem, suggest a solution if possible, describe user impact.
- Include supporting detailing by sharing the prompt and generated response, relevant content samples, and log files.
To learn more about how to provide feedback on Microsoft apps and services see Learn about how to provide feedback to Microsoft - Microsoft 365 admin | Microsoft Learn.
Listening sessions and round tables
Schedule listening sessions and round tables for your employees. These sessions are typically held in-person and the purpose is to collect a large amount of feedback in a short time. Use the energy in the room to brainstorm and share ideas.
The following list has some ideas and/or best practices when facilitating listening sessions and round tables:
- Encourage collaboration: Foster a collaborative environment where participants can share their experiences and insights. This not only enriches the learning experience but also builds a sense of community.
- Hands-on practice: Allocate time for hands-on practice. Allow participants to experiment with Copilot under your guidance. Practical experience enhances understanding and retention.
- Utilize breakout sessions or even 1:1 discussions: If the group is sizable, consider using breakout sessions to facilitate smaller, more focused discussions. This encourages deeper engagement and personalized assistance.
- Standardize your feedback intake: Come up with your questions and then create a standard format for capturing the feedback so you can aggregate across your audiences.
- Follow-up: Keep the momentum going by following up with participants. Share updates, answer lingering questions, and provide more insights to nurture an ongoing relationship with your community.
Feedback collection campaigns
Initiate focused feedback campaigns to gather suggestions, concerns, and feedback about Copilot within their communities.
The following list has some ideas and/or best practices when initiating a feedback collection campaign:
- Be specific: Provide specific areas where you want to obtain feedback. Is there a certain feature that you want to hear about? Narrow in on what you want to know.
- Follow-up: Keep the momentum going by following up with participants. Share updates, answer lingering questions, and provide additional insights to nurture an ongoing relationship with your community.
Share feedback with technical team and stakeholders
Consider the following list of tips for analyzing the feedback you receive from business users:
- Identify common themes.
- Identify opportunities for expansion
and extension. - Validate support scenarios and guidance.
- Identify success stories.
- Conduct success/challenge analysis.
- Categorize issues: technical, enablement, strategy, or communications, etc.