Randy Young ::: Adopting and Adapting
Service Management, MOF, ITIL ...and some software
Sr. Product Manager in the Operations Excellence Solutions Group.
ITIL v3 CMDB Redefined
In case you haven't followed the ITIL v3 news, the concepts of a CMDB have been "corrected". No...
Date: 06/14/2007
MOF Self Assessment tool updated to 2.0
Have not posted in quite awhile due to some responsibility changes. I am hoping to be posting a...
Date: 04/24/2007
Great Site for ITIL Introductions
Came across the https://www.itilpeople.com/ site today and it is a good way to start if you are...
Date: 09/11/2006
Some great training on IT Governance, Risk, and Portfolio Mgmt
I had the great pleasure of attending training this week at the MIT Sloan Center for Information...
Date: 06/15/2006
New book available soon on the Solutions Framework
Mike Turner has an MS Press book coming out soon on the Microsoft Solutions Framework. I encourage...
Date: 06/09/2006
ITIL books spark IT improvement
Pretty good article here on ITIL adoption and MOF implementation. To quote from the article:...
Date: 04/20/2006
A great stop for ITIL-MOF internet resources
Tony put up a great list of ITIL and MOF links in a recent post. If you have others that...
Date: 03/17/2006
Technical details on Desired Configuration Monitoring
If you are currently using the free Desired Configuration Monitoring (DCM) solution for SMS 2003 or...
Date: 02/10/2006
American ITIL expanding into goverment IT
Just came across a great article at www.govtech.net on ITIL adoption in the US. The author, Chad...
Date: 02/09/2006
A good "How To" on setting up a virtual development and test environment
Need sound operational and technical assistance to setup a production emulated development and test...
Date: 01/18/2006
ITIL Adoption Clearly Outpacing all Other Process and Compliance Frameworks
Evergreen Systems, a consulting firm based in Sterling, VA, recently reported its findings from an...
Date: 12/12/2005
Why MOF and not just ITIL?
Are you very familiar with ITIL concepts and wonder why implement MOF? A new white paper on MOF: An...
Date: 11/30/2005
Free Add-On Monitoring Solution Available for SMS 2003 to Support Configuration Management
From the Desired Configuration Monitoring user guide… “Desired Configuration Monitoring (DCM)...
Date: 11/17/2005
Another great source for MOF and ITIL training.
I saw an email recommending ITpreneurs.com as an excellent source for training classes. They offer...
Date: 11/07/2005
Interested in a more secure and well-managed infrastructure?
Keith Combs presented a great webcast on a “more secure and well-managed infrastructure” by...
Date: 10/27/2005
The Love Triangle - Change Management, Configuration Managment, and Release Management
In a recent article in ict*World, Russell Steyn wrote about the “love triangle in ITIL –...
Date: 10/25/2005
How to Apply MOF Risk Management Discipline in Your Organization
To continue discussion from previous post on risk management tied to IT decision making… First the...
Date: 10/17/2005
MOF Risk Management tied to IT Decision Making
If you organization is like most, Risk Management is a discipline that is not given a lot of...
Date: 10/14/2005
Fox IT introducing new service management offerings
See the full article here. Moira Stepchuk, of Fox IT, was my ITIL Essentials trainer several years...
Date: 10/03/2005
Lead time to CAB?
I have recently been dealing with an issue surrounding a lead time notification requirement to the...
Date: 09/19/2005
Another good blog on Service Management
Boris Pevzner has a good blog going on IT Service Mgmt and ITIL topics, entitled "The Boris Files -...
Date: 08/23/2005
Developing a Service Catalog even if you can't guarantee delivery
In a recent post on Scott’s ITIL Blog, a question was asked, “How can you develop and advertise a...
Date: 08/22/2005
The Value of Change Management, MOF Style
In a strong article by George Spafford on Datamation, entitled "The True Value of Change...
Date: 08/17/2005
Reducing IT Costs, Design a Service Catalog
I came across an interesting article on MOF / ITIL in Computerworld by Stevie Sacks, titled...
Date: 08/09/2005
How to Create a Service Catalog
I came across a very good article here at ITSMWatch.com on creating a service catalog. Some of the...
Date: 07/25/2005
The ITIL framework changing the face of IT
I came across this article on bizjournals.com about a Louisville company, LG&E Energy, embracing...
Date: 07/18/2005
Workforce Management and training up your IT staff
In his post on training up your IT staff, Tonyso mentions the skills assessment offering for...
Date: 07/11/2005
How Microsoft IT does Change and Configuration Mgmt
A new download is available here on how Microsoft within its own IT group performs the change and...
Date: 07/08/2005
How the new Password Mgmt Security Guidance relates to MOF Security Administration SMF
In case you haven’t heard, a v1.2 update was released to the Microsoft Identity and Access...
Date: 06/30/2005
What's new in the MOF Network Administration SMF recently re-published?
In case you haven’t seen it announced yet, this SMF was republished May 31. “This version of the...
Date: 06/29/2005
Does IT investment alone improve performance?
There was a very good article recently at McKinseyQuarterly.com entitled, “Does IT improve...
Date: 06/28/2005
Understanding MOF / ITIL to increase career opportunities
This article on Computerweekly.com was an HR question related to IT Management. The question is...
Date: 06/21/2005
Want to learn MOF Fundamentals?
Another video has been posted to the Microsoft download center as an Introduction to Microsoft...
Date: 06/16/2005
MOF Network Administration SMF Recently Updated
A newly released updated version of the Network Administration Service Management Function (SMF) is...
Date: 06/13/2005
New Download - Microsoft Operations Framework: Improving the Way IT Organizations Handle Issues
Just added to the Microsoft download site yesterday, a video on how IT organizations can improve...
Date: 06/09/2005
Abstract on Execution Plain and Simple
I came across another good abstract from getAbstract.com. This book is called Execution Plain and...
Date: 06/06/2005
Microsoft Owning ITIL Conversations
In a post yesterday by James Governor, about Microsoft owning ITIL conversations, he mentions that...
Date: 06/01/2005
MOF / ITIL Blogs and Optimizing Service Management
Thanks to Jonathan Hardwick for the recognition in his recent post on ITIL, MOF, and a critical mass...
Date: 05/30/2005
Article on Why ITIL Implementations Fail
In a recent article on CIO Online – The Pitfalls of ITIL – Malcom Fry, an independent executive...
Date: 05/26/2005
MOF / ITIL Success Stories
Where do you go to look for case studies or other information on how companies have solved problems,...
Date: 05/24/2005
Comments on Gathering Requirements for ITIL
Scott posts a very thought provoking article today about ITIL requirements gathering. It references...
Date: 05/23/2005
Comments should now be working!
Sorry for the confusion on leaving comments to my posts. I believe this is now resolved.
Date: 05/23/2005
How the MOF Process Model corresponds to ITIL guidance
The MOF approach to “adopting and adapting” the ITIL service support (user focused) – service...
Date: 05/20/2005
MOF Team Model and mapping ITIL flows to your IT Org Chart
In a recent post on Real World ITIL, Scott discusses mapping ITIL flows to an IT org chart. The...
Date: 05/18/2005
Blogs talking about ITIL / MOF
Chris Jablonski at ZDNet writes about an issue I found as well; that Service or Operations...
Date: 05/16/2005
What is meant by "Adopting and Adapting" anyway?
I have had a few comments about the title of my blog. Those of you familiar with ITIL already know...
Date: 05/13/2005
Abstract on Project Execution Strategy
If you are like me, you do not have as much time as you would like to read through books at your...
Date: 05/11/2005
Response to a question on use of reporting for IT Service Management
A question was asked about the use of reporting for IT Service Management, which I will answer from...
Date: 05/09/2005
Bored With Business-IT Alignment?
In a May 1, 2005 article on ITSMWatch.com, Mardi Merdinoglu writes a great article on business – IT...
Date: 05/07/2005