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WSUS Installation failed the update could not be found

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I recently tried to install WSUS on a Server 2008 R2 box which was to be used for Configuration Manager 2012, but the installation failed with the message: The update could not be found. 

The problem was that the server didn't have access to the Internet because it needed a proxy server configured in the Internet Options \ Connections \ LAN tab.  Once I put in the proxy server, I tried the installation again.  Failed! 

The server now has Internet access, but continued to get the same error message. 

Solution: I then deleted the Windows Update key in the registry HKLM\Software\Policies\Microsoft\Windows\Windows Update and restarted the Windows Update service. 

Once I tried to install the WSUS role again, it was successful.

Comments

  • Anonymous
    November 12, 2015
    Thanks, that worked!
  • Anonymous
    December 15, 2015
    Lifesaver. Cheers!
  • Anonymous
    July 02, 2016
    Thxthat worked
  • Anonymous
    August 10, 2016
    it works, thank you so much!
  • Anonymous
    September 21, 2016
    I tried this process and it failed twice. I then stopped (rather than restart) the service and started the install, and it succeeded.
  • Anonymous
    September 29, 2016
    Great! This is a big help!
  • Anonymous
    October 24, 2016
    Flawless! Thank you very much!
  • Anonymous
    October 27, 2016
    Muito obrigado pela ajuda!!
  • Anonymous
    December 06, 2016
    Thanks a lot, works like a charme.
  • Anonymous
    December 18, 2016
    from the \windowsupdate i have few list of keys, Which keys are you referring to here ?2 specific are - WUServer and WuStatusServer which have the same Value Data Regards.
    • Anonymous
      April 25, 2017
      I was referring to the Windows Update folder key.
  • Anonymous
    January 20, 2017
    Thanks!
  • Anonymous
    February 17, 2017
    Thanks, that worked!
  • Anonymous
    March 24, 2017
    Thank you, I just ran into the same issue and it worked.