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"Do you want to download the converter?" when you try to open a file in Excel, Word or PowerPoint KB Article

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Hello, this is Laura from the content team from Microsoft. We are seeing a lot of traffic to this KB article, Error message "Do you want to download the converter?" when you try to open a file in Excel, Word or PowerPoint https://support.microsoft.com/en-us/kb/967950

I can’t figure out why this article is getting so many hits, or what type of content that you are searching for. This is where I need your help, if this article didn’t fix your issue, please answer the following questions, and post your answers here.

Note: Your information will not be posted publicly and it will help us get the correct content or fix to help resolve the issues you are running into.

1.What version of Office Application are you using?

    If unsure how to know what version of Office follow,  the steps in this article, What version of Office am I using?

2. What version of Windows  are you using?

    If unsure how to know what version of Windows follow the steps in this article, Which Windows operating system am I running?

3. What type of file are you trying to open?

4. What error message do you get when attempting to open the file? (Please record the exact error message)

5. Are you trying to open a file sent to you in email? (examples: open an attachment, double clicking on a file while in your email client.

6. Are you trying to open a file from a Cloud location?  (example: OneDrive, DropBox, GoogleDrive, iCloud)

7. Any other information that you can provide that you feel would be beneficial.

Thanks for helping me collect this information!

Comments

  • Anonymous
    January 06, 2017
    Excelが開けない。
  • Anonymous
    February 13, 2017
    Hi I am using office 2007 and have the following error message - This file cannot be opened by using Microsoft Powerpoint. Do you want to search the Microsoft Office Online Web site for a converter that can open the file?
  • Anonymous
    February 16, 2017
    The comment has been removed
  • Anonymous
    March 07, 2017
    How to convert my office suite to word offfice
  • Anonymous
    March 15, 2017
    I am using Microsoft Office 2007 in Windows7 I am trying to open an excel document (.xlsx) which I have down loaded from my email. The messages I am getting are:"Excel found unreadable content in '******.xlsx' Do you want to recover the contents of this workbook?"I clicked yes to this, then"This file cannot be opened by using Microsoft Excel. Do you want to search the Microsoft Office Web Site for a converter that can open the file"I also clicked yes to this however The converter Windows is suggesting is ImpConv_32bit.exe this is only compatable with win10.Can you help?
  • Anonymous
    April 17, 2017
    Word or Excel fails to open everytime, and when they do they to save their files.Application Error for Excel.The Exception unknown software exception ( 0xE0000002 ) Occurred in the application at location 0x0000000075B3B782.
  • Anonymous
    April 17, 2017
    When they fail they hangup or stop responding.
  • Anonymous
    May 01, 2017
  1. Running MS Office 20102. Win7 Pro3. pptx4. PowerPoint found a problem with content in [filename.pptx]. PowerPoint can attempt to repair the presentation.Then, after clicking Repair, There was an error accessing: [file location].5. Yes, opening an email attachment.7. After downloading the OOXML Strict Converter for Office 2010, I get the error "This package requires MS Office2010", even though I have Office2010 installed on the machine. The installer then finishes out without doing anything.
  • Anonymous
    May 20, 2017
    File is from a motherboard failure and has been recovered to my remote hard drive. Still cannot open it - important file with non backed up data
  • Anonymous
    June 18, 2017
    The comment has been removed