Set up user support features
Whether you're providing your own user support or working with a partner to provide support, use the following steps to allow the support provider to request elevated device access, or escalate issues to Microsoft Managed Desktop, if needed.
- If they don't already have one, set up an account in the same Microsoft Entra domain as the Microsoft Managed Desktop devices.
- Add the user accounts to the Modern Workplace Roles - Support Partner security group in the Microsoft Entra ID.
To submit an elevation or escalation request, see Get end user support.