Microsoft Teams Rooms Pro Management

The Microsoft Teams Rooms Pro Management service is a cloud-based management solution that proactively monitors and updates Microsoft Teams Rooms devices and their peripherals. The Pro management solution is for organizations looking to optimize meeting room experience for end users and rapidly scale their footprint enabled by real-time monitoring and management for Microsoft Teams Rooms devices.

The Microsoft Teams Rooms Pro management monitoring solution is built on a strong foundation of Microsoft's expertise in software-enabled management of end points, and intelligent automation.

These are three key aspects of the service:

  • Intelligent operations

    Software and machine learning that automates updates, problem detection, problem resolution for Microsoft Teams Rooms.

  • Update management

    Automated meeting application and windows update orchestration based on customer configurable deployment rings.

  • Enhanced insights

    Rich analytics, reporting and proven learnings at scale across many customers.

Management capabilities

Here's an overview of the capabilities of Microsoft Teams Rooms Pro management.

Capabilities Description
Room planning and rollout Room planning capabilities that allow you to understand existing equipment and inform decisions on equipment standards for new room deployments.
Features include: setting MTR Standards, export plans, Room inventory tracking with a bulk export option that lists room devices, peripherals, makes, and models.
Monitoring Room health monitoring that detects problems with the room system or peripherals.
The service monitors applications, operating system, peripheral and firmware health.
Troubleshooting and remediation Automated diagnostics and auto-remediation where applicable.
Update management Automated configuration and delivery of the Microsoft Teams Rooms application based on preconfigured rings of deployment.
Insights and recommendations Insights into room health, usage, and equipment reliability.
Compliance and certifications Meets all applicable standards for Microsoft Online Services.
Supported devices Certified Microsoft Teams Rooms systems and their peripherals.
Supported clouds All Microsoft clouds except GCC-High, DoD, and Office 365 operated by 21Vianet.
Supported regions See Supported regions.
Integration Available basic integration with customer-hosted Service Now for incident coordination.

Service prerequisites

For the Microsoft Teams Rooms managed service to maintain service quality, enrolled rooms must be Microsoft Teams Rooms supported devices, and you must prepare your environment with all the required Office 365 URLs and IP address ranges fully allowed and reachable by meeting room devices. To learn more, see Prepare your environment in the Microsoft Teams Rooms documentation.

Supported regions

The Microsoft Teams Rooms Pro license is available in the following countries/regions with audio-conferencing:

  • Argentina, Australia, Austria, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, Estonia, Finland, France, Germany, Greece, Guernsey, Hong Kong SAR, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Jordan, Kenya, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Türkiye, U.S. Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam

The Microsoft Teams Rooms Pro license is available in the following countries/regions without audio-conferencing:

  • Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia & Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cabo Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo (DRC), Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, English (French Southern Territories), Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard And Mc Donald Islands, Holy See (Vatican City), Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Authority, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Africa, South Georgia And The South Sandwich Islands, South Sudan, Spain, Sri Lanka, St Helena, Ascension, Tristan da Cunha, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Türkiye, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe

Data collection

Microsoft Teams Rooms Pro management monitors devices, collects device data, and allows Microsoft to remotely access and manage room devices. The Microsoft Teams Rooms managed service doesn't access the live content of a meeting.

Data collected is specific to a room account, not an individual user. Incidental references to an individual user may be present in the activity log during use of the device. Collected data is processed by Microsoft in accordance with the Microsoft Privacy Statement.