The Save As dialog box appears two times when you try to save a file in Word

• Berlaku untuk:

  Word 2013, Word 2016, Word 2019, Word 2021

When you select Save or Save As to save a file in Microsoft Word, the Save As dialog box appears two times.

Cause

This problem occurs because the Normal.dotm template is corrupted.

Resolution

To resolve this problem, create a new Normal.dotm file by changing the name of the old file. To do this, follow these steps:

1. Start Windows Explorer, type %appdata%\Microsoft\Templates in the address bar, and then select Enter.

   

2. Right-click Normal.dotm, and then select Rename.

   

3. Change the file name to Normal.old.dotm.

   

4. Restart Word. A Normal.dotm template is automatically generated.

   

5. Try to save a file to check whether the problem is resolved.