msdyn_SLACustomTimeCalculationTemplate Action
Register a plug-in step for this message to customize the calculation of the warning time and the failure time of SLA KPIs by enabling own custom time calculation.
Parameters
Parameters allow for data to be passed to the action.
| Name | Type | Nullable | Unicode | Description |
|---|---|---|---|---|
|
calendarId
|
Edm.String | False | False | The Calendar ID associated with the SLA item. It will be an empty string if no calendar is linked to the SLA item. |
|
regardingId
|
Edm.String | False | False | The Record ID of the entity for which SLA KPI instance is getting created. For example: Case ID. |
|
slaItemId
|
Edm.String | False | False | The SLA item ID for which the KPI instances are getting created. |
|
entityName
|
Edm.String | False | False | The Logical name of the entity for which SLA KPI instance are getting created. |
|
requestType
|
Edm.String | False | False | The LogicalName of the table that the SLA KPI instances will be created for. |
|
previousInstanceId
|
Edm.String | False | False | The ID of the previous SLA KPI instance in case of Pause and Resume, otherwise it will be empty in case of a new KPI instance. |
|
firstInputDuration
|
Edm.Int32 | False | True | The warning time duration in minutes if requestType is getEndTime. Otherwise it must be previous paused time in minutes if the requestType is getElapsedTime. It will be Zero if the pause and resume is for the first time. |
|
secondInputDuration
|
Edm.Int32 | False | True | The failure time duration if requestType is getEndTime. |
|
firstInputDate
|
Edm.DateTimeOffset | False | True | The StartTime (ApplicableFrom) of SLA KPI if requestType is getEndTime. Otherwise it must be the time when SLA KPI was paused if requestType is getElapsedTime. |
|
secondInputDate
|
Edm.DateTimeOffset | False | True | For the failure time,the StartTime (ApplicableFrom) of SLA KPI if requestType is getEndTime. Otherwise it must be the time when SLA KPI was resumed. |
Return Type
| Type | Nullable | Description |
|---|---|---|
| msdyn_SLACustomTimeCalculationTemplateResponse | False | Contains the response of the msdyn_SLACustomTimeCalculationTemplate action. |