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The remote server returned an error (440) Login Timeout error in Microsoft Dynamics CRM E-mail Router Configuration Manager

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This article provides a resolution for the issue that you receive a The remote server returned an error: (440) Login Timeout error when selecting Test Access in the Microsoft Dynamics CRM E-mail Router Configuration Manager.

Applies to:   Microsoft Dynamics CRM 2011
Original KB number:   954047

Symptoms

You receive the following error when you select Test Access in the Microsoft Dynamics CRM Email Router Configuration Manager.

Incoming Status: Failure - The remote server returned an error: (440) Login Timeout

Cause

This error occurs because Forms Base Authentication is enabled.

Resolution

For Exchange 2003

  1. On the Exchange Server, select Start, select All Programs, select Microsoft Exchange, and then select System Manager.
  2. Expand First Organization (Exchange), expand Servers, expand the server name, expand Protocols, and then expand HTTP.
  3. Right-click Exchange Virtual Server and then select Properties.
  4. Select the Settings tab, and then unmarked Enable Forms Based Authentication.

For Exchange 2007

  1. On the Exchange Server, select Start, select Run, type inetmgr, and then select OK.
  2. Expand your server name, expand Sites, and then expand your website.
  3. Select the Exchange virtual directory, double-click Authentication in the Security section of the Feature view, right-click Form Authentication, and then select Disable.
  4. Perform step 3 for the ExAdmin virtual directory.