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A "Tracked to Dynamics 365" category is unexpectedly added to a user's mailbox

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This article helps you understand why users see the Outlook category called Tracked to Dynamics 365 when they're configured to use server-side synchronization with Microsoft Dynamics 365. It also provides information on how an administrator can disable category-based tracking.

Applies to:   Microsoft Dynamics 365
Original KB number:   4501716

Symptoms

Users configured to use server-side synchronization with Dynamics 365 might see a category called Tracked to Dynamics 365 in their Exchange mailbox and Outlook. For example, when a user uses the Categorize option in Outlook on an item such as an email message or appointment, they'll see the Tracked to Dynamics 365 category.

When viewing the Alerts area for a user's mailbox, you might see the following information level alert message:

Outlook Category "Tracked To Dynamics 365" has been enabled for the mailbox <Mailbox Name> as the OrgDBOrgSetting is enabled. Use this Outlook category to track emails, appointments and tasks.

Cause

Server-side synchronization allows tracking of emails, appointments, and tasks in Outlook with a special category: Tracked to Dynamics 365. As of version 9.1.0.4039 or later, the category-based tracking feature is on by default. For more information, see Use Outlook category to track appointments and emails.

Resolution

As an administrator, you can disable the feature in the Power Platform admin center or by setting TrackCategorizedItems to False using the OrgDBOrgSettings tool.

Disable the "Tracked to Dynamics 365" category in the Power Platform admin center

  1. Sign in to the Power Platform admin center.
  2. Select Environments on the left navigation pane, select an environment, and then select Settings.
  3. Under the Email section, select Email tracking.
  4. Locate the People can use categories to track emails and appointments option and switch it to Off.

Note

Disabling the feature removes the Tracked to Dynamics 365 category from all Exchange mailboxes of the organization that have server-side synchronization enabled in about 15 minutes.

Disable the "Tracked to Dynamics 365" category using OrgDBOrgSetting TrackCategorizedItems

Dynamics 365 provides the OrgDBOrgSettings tool, allowing administrators to implement specific updates that were previously reserved for registry implementations.

To disable the Tracked to Dynamics 365 Outlook category, install the OrgDBOrgSettings tool in your organization and set the value of TrackCategorizedItems to False to remove the category tracking flag and functionality as described in OrgDBOrgSettings tool for Microsoft Dynamics 365.

Note

  • Disabling OrgDBOrgSetting TrackCategorizedItems removes the Tracked to Dynamics 365 category from all Exchange mailboxes of the organization that have server-side synchronization enabled in about 15 minutes.
  • If you disable OrgDBOrgSetting TrackCategorizedItems, the Tracked to Dynamics 365 category is soft-deleted, with the category assignment retained in Outlook. If you delete the category from the master list, it will be deleted permanently.

Instead of using the command-line option, you can also use OrgDBOrgSetting/Releases to edit OrgDBOrgSetting TrackCategorizedItems.

More information

FAQs about using the Tracked to Dynamics 365 category