Plan for SIP Gateway

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10/18/2024
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Microsoft Teams

SIP Gateway lets your organization use any compatible SIP device with Microsoft Teams to preserve your investments in SIP devices. Now you can sign-in to Teams with your corporate credentials and make and receive calls with a compatible SIP device. Compatible devices can be Skype for Business IP phones with standard SIP firmware, Cisco IP phones with multiplatform SIP firmware, or SIP devices from vendors such as Poly, Yealink, and AudioCodes. To find out how to configure your SIP devices for SIP Gateway, see Configure SIP Gateway.

Benefits of SIP Gateway

A SIP gateway lets compatible SIP devices connect seamlessly to Teams for calling features and lets them do the following:

Make calls: SIP device users can make calls to the Public Switched Telephone Network (PSTN), to other SIP devices, and to Teams and Skype for Business users. SIP device users can only call users who have phone numbers.
Receive calls: SIP device users can receive a call from the PSTN, from other Teams or Skype for Business users who have SIP devices, and from Teams and Skype for Business applications. The SIP device acts as a Teams endpoint. Inbound calls will be received on the user's SIP device.
Multiple simultaneous calls: A SIP device user in a call can put the call on hold to make or receive other calls. A SIP device user can also conference two calls.
Hold/Resume and Mute/Unmute: A SIP device user can hold and resume or mute and unmute a call by using the features for those actions on the device.
Voicemail: SIP device users can listen to electronically stored voice messages that callers leave for them.
Message waiting indicator: SIP device users can receive notifications that alert them when they have new voicemail messages.
Sign-in and sign-out: SIP devices users can sign in and sign out of Teams on the device.
Dual-tone multi-frequency: SIP device users can press number keys to provide input during interactive voice response calls.
Teams meetings: A user's SIP device can join Teams meetings by dialing into the meeting using a phone number. A meeting participant can add an internal and external guest to a meeting by dialing out to user's phone number or can add them by using the 'Request to Join' button.
Call transfers: SIP device users can transfer calls. SIP Gateway supports both blind and consultative transfers.
Local call forwarding: A user can set forwarding rules (always, on timeout, and busy) for the device. If the device is connected to the SIP Gateway, then the call will be sent to the calls endpoint based on the rule that the user has set. To make local call forwarding work, the admin must set the AllowCallRedirect attribute in Set-CsTeamsCallingPolicy to Enabled.
Off board stale devices: A SIP gateway supports auto offboarding of stale devices provisioned for a tenant. Paired (signed-in) devices will be off boarded if not connected for 30 days, and unpaired (signed-out) devices after 14 days. A device that has been off boarded can be onboarded again after a factory reset.
Set DND from SIP devices: You can use your SIP device for setting and fetching your Teams Do Not Disturb (DND) status. To set the DND status for your Teams account from your SIP device, dial the feature code *30* on the SIP device. To reset your Teams DND status, dial *31* from the SIP device. Dialing *31* clears the user-configured presence status, in this case DND.
Call Queues and voice apps support: Customers can use SIP devices as call queue agents with some restrictions, for instance, SIP Gateway doesn't publish presence for devices hence presence based routing isn't supported.

Requirements to use SIP Gateway

Teams users must have a phone number with PSTN calling enabled to use SIP Gateway.

Note

SIP Gateway is now available for government community cloud (GCC) environment. It isn't yet available for GCC High and DoD.

Note

SIP Gateway Feature Codes: DND - *30* (Set DND From SIP Device) *31* (Reset Teams DND Status from SIP Device) Call Forwarding - (https://support.microsoft.com/office/call-forwarding-call-groups-and-simultaneous-ring-in-microsoft-teams-a88da9e8-1343-4d3c-9bda-4b9615e4183e) *32* - Reset Call Forwarding Status *33* (Set "Call Forwarded To" Number) *34* (Set "Forward on Timeout") *35* (Setup Simultaneous Ring) Device Validation - *55* - OTP validation from devices provisioned through Teams Admin Center Voicemail - *99* - Check voicemail

Hardware, software, and licenses

If you have a 3PIP or SIP device, you must have the following:

Microsoft Teams
Skype for Business Online (Plan 2)
- Skype for Business Online (Plan 2) isn't a standalone license that can be purchased.
Microsoft Phone System
PSTN Connectivity

Compatible devices

Vendor	Model	Minimum firmware version	Approved firmware version	Remarks	Links
Cisco				Devices running enterprise firmware must be converted to multiplatform firmware. Read the guide at the right to learn how.	Cisco firmware conversion guide
	8832¹	11.3.5MPP	12-0-3MPP
	6821¹	11.1.1MPP	12-0-3MPP
	6841¹	11.1.1MPP	12-0-3MPP
	6851¹	11.1.1MPP	12-0-3MPP
	6861¹	11.1.1MPP	12-0-3MPP
	6871¹	11.1.1MPP	12-0-3MPP
	7811¹	11.1.1MPP	12-0-3MPP
	7821¹	11.1.1MPP	12-0-3MPP
	7841¹	11.1.1MPP	12-0-3MPP
	7861¹	11.1.1MPP	12-0-3MPP
	8811¹	11.1.1MPP	12-0-3MPP
	8841¹	11.1.1MPP	12-0-3MPP
	8845¹	11.1.1MPP	12-0-3MPP
	8851¹	11.1.1MPP	12-0-3MPP
	8861¹	11.1.1MPP	12-0-3MPP
	8865¹	11.1.1MPP	12-0-3MPP
	ATA191-MPP³	11.2.2MPP	11-2-2MPP0101-013
	ATA192-MPP³	11.2.2MPP	11-2-2MPP0101-013
Poly				The device will auto reboot and install the selected firmware.	Poly Lens Provisioning Guide
	Trio 8500²	5.9.5.3182	7.2.4.0185
	Trio 8800²	5.9.5.3182	7.2.4.0185
	VVX150²	5.9.5	6.4.3.5814
	VVX201²	5.9.5	6.4.3.5814
	VVX250²	5.9.5	6.4.3.5814
	VVX300³	5.9.5	5.9.7.3480
	VVX301²	5.9.5	6.4.3.5814
	VVX310³	5.9.5	5.9.7.3480
	VVX311²	5.9.5	6.4.3.5814
	VVX350²	5.9.5	6.4.3.5814
	VVX400³	5.9.5	5.9.7.3480
	VVX401²	5.9.5	6.4.3.5814
	VVX410³	5.9.5	5.9.7.3480
	VVX411²	5.9.5	6.4.3.5814
	VVX450²	5.9.5	6.4.3.5814
	VVX500³	5.9.5	5.9.7.3480
	VVX501²	5.9.5	6.4.3.5814
	VVX600³	5.9.5	5.9.7.3480
	VVX601²	5.9.5	6.4.3.5814
	Rove B1¹	8.0.5.0002	8.0.5.0002
	Rove B2¹	8.0.5.0002	8.0.5.0002
	Rove B4¹	8.0.5.0002	8.0.5.0002
	Rove 20¹	8.0.5.0003	8.0.5.0003
	Rove 30¹	8.0.5.0002	8.0.5.0002
	Rove 40¹	8.0.5.0002	8.0.5.0002
	Edge E100²	8.1.0.12774	8.1.0.12774
	Edge E220²	8.1.0.12774	8.1.0.12774
	Edge E300²	8.1.0.12774	8.1.0.12774
	Edge E320²	8.1.0.12774	8.1.0.12774
	Edge E350²	8.1.0.12774	8.1.0.12774
	Edge E400²	8.1.0.12774	8.1.0.12774
	Edge E450²	8.1.0.12774	8.1.0.12774
	Edge E500²	8.1.0.12774	8.1.0.12774
	Edge E550²	8.1.0.12774	8.1.0.12774
	ATA 400³	4.0.1.6480	4.0.1.6480		Poly ATA 400 Series Configuration Guide
	ATA 402³	4.0.1.6480	4.0.1.6480
	OBi 300³	3.2.4.8441	3.2.5.8732
	OBi 302³	3.2.4.8441	3.2.5.8732
Yealink					Yealink support
	T21P³	83	34.72.0.75
	T21P_E2³	83	52.84.0.125
	T23G³	83	44.84.0.140
	T27G¹	83	69.86.0.15
	T29G³	83	46.83.0.130
	T30¹	83	124.86.0.147
	T30P¹	83	124.86.0.147
	T31G¹	83	124.86.0.147
	T31P¹	83	124.86.0.147
	T33G¹	83	124.86.0.147
	T40G³	83	76.84.0.125
	T40P³	83	54.84.0.125
	T41P³	83	36.83.0.120
	T41S²	83	66.86.5.1
	T42G³	83	29.83.0.130
	T42S²	83	66.86.5.1
	T42U²	83	108.86.5.1
	T43U²	83	108.86.5.1
	T46G³	83	28.83.0.130
	T46S²	83	66.86.5.1
	T46U²	83	108.86.5.1
	T48G³	83	35.83.0.130
	T48S²	83	66.86.5.1
	T48U²	83	108.86.5.1
	T53²	83	96.86.5.1
	T53W²	83	96.86.5.1
	T54W²	83	96.86.5.1
	T57W²	83	96.86.5.1
	W56H³		61.85.0.56
	W73H³		116.85.0.38
	W57R³		118.85.0.27
	W59R³		115.85.0.56
	W70B NOAM³		146.85.5.4
	W70B EMEA³		146.85.5.2
	W70B APAC³		146.85.5.3
	W80 NOAM³		130.85.5.5
	W80 EMEA³		130.85.5.6
	W80 APAC³		130.85.5.4
	W90 NOAM³		130.85.5.5
	W90 EMEA³		130.85.5.6
	W90 APAC³		130.85.5.4
AudioCodes				Some AudioCodes SIP devices need a provisioning URL setting. Download and install upgrade files for the affected AudioCodes devices at the right.	Downloadable files for affected devices at AudioCodes
	405¹	2.2.8	2.2.16.681
	405HD¹	3.2.1	2.2.16.681
	405HDG¹	3.2.1	2.2.16.681
	420HD¹	3.2.1	2.2.16.681
	420HDG¹	3.2.1	2.2.16.681
	430HD¹	3.2.1	2.2.16.681
	430HDG¹	3.2.1	2.2.16.681
	440HD¹	3.2.1	2.2.16.681
	445HD²	3.2.1	3.4.8.808
	445HDG²	3.2.1	3.4.8.808
	450HD²	3.2.1	3.4.8.808
	C450HD²	3.2.1	3.4.8.808
	C448HD²	3.2.1	3.4.8.808
	445HD²	3.2.1	3.4.8.808
	RX50²	3.2.1	3.4.8.808
	MP112³	6.60A.367.001	6.60A.367.005	ATA	All ports available AudioCodes ATA Setup Guide
	MP114-FXS³	6.60A.367.001	6.60A.367.005	ATA	3 out of 4 ports available
	MP114-FXS-FXO³	6.60A.367.001	6.60A.367.005	ATA	3 out of 4 ports available
	MP118-FXS³	6.60A.367.001	6.60A.367.005	ATA	6 out of 8 ports available
	MP118-FXS-FXO³	6.60A.367.001	6.60A.367.005	ATA	6 out of 8 ports available
	MP124-FXS³	6.60A.367.001	6.60A.367.005	ATA	18 out of 24 ports available
	MP1288-FXS³	7.40A.400.063	7.40A.600.014	ATA	All ports available
	MP502³	7.26A.356.075	7.26A.356.773	ATA	All ports available
	MP504³	7.26A.356.075	7.26A.356.773	ATA	All ports available
	MP508³	7.26A.356.075	7.26A.356.773	ATA	All ports available
	MP516³	7.26A.356.075	7.26A.356.773	ATA	All ports available
	MP524³	7.26A.356.075	7.26A.356.773	ATA	All ports available
	MP532³	7.26A.356.075	7.26A.356.773	ATA	All ports available
Spectralink					Spectralink Support
	7202³	PCS22B	PCS22D	Handset
	7212³	PCS22B	PCS22D	Handset
	7502³	PCS22B	PCS22D	Handset
	7522³	PCS22B	PCS22D	Handset
	7532³	PCS22B	PCS22D	Handset
	7622³	PCS22B	PCS22D	Handset
	7642³	PCS22B	PCS22D	Handset
	7722³	PCS22B	PCS22D	Handset
	7742³	PCS22B	PCS22D	Handset
	S33³	PCS23Ca	PCS24G	Handset
	S35³	PCS23Ca	PCS24G	Handset
	S37³	PCS23Ca	PCS24G	Handset
	IP-DECT Server 400³	PCS22Ab	PCS24B	IP-DECT Server
	IP-DECT Server 6500³	PCS22Ab	PCS24B	IP-DECT Server
	Virtual IP-DECT Server One³	PCS22Ab	PCS24B	IP-DECT Server
	IP-DECT Base Station³	PCS22Ab	PCS24B	IP-DECT Base Station
	RFP6 TDM Digital Base Station³	PCS16E_	PCS16E_	DECT Base Station
	IP-DECT Gateway³	PCS24Ab	PCS24B	IP-DECT Gateway
Ascom					Ascom Support
	Ascom d43³	2.11.4	3.0.8	Handset
	Ascom d63³	2.11.4	3.0.8	Handset
	Ascom d81³	4.13.1	4.17.3	Handset
	Ascom d83³	1.3.2	1.5.5	Handset
	Ascom i63³	5.0.1	5.0.1	VoWiFi Handset
	Ascom Myco 3 DECT³	3.4.1	3.4.1	Wireless Handset
	IP-DECT Access Point IPBSx³	11.8.8	11.9.11	IP-DECT Access Point
	IP-DECT Gateway IPBL³	11.8.8	11.9.11	IP-DECT Gateway
	TDM Base Station³	R3N	R4B	IP-DECT Base Station
	IP-DECT Virtual Appliance IPVM³	11.8.8	11.9.11	IP-DECT Server
Gigaset					Gigaset Support
	N610 IP PRO³	2.52.0	2.52.0	Base Station
	N670 IP PRO³	2.52.0	2.52.0	Base Station
	N870 IP PRO³	2.52.0	2.52.0	Base Station
	N870E IP PRO³	2.52.0	2.52.0	Base Station
	N870 VI PRO³	2.52.0	2.52.0	Base Station
Algo					Algo Support
	8180g2³	5.3	5.3	Speaker
	8186³	5.3	5.3	Speaker
	8188³	5.3	5.3	Speaker
	8189³	5.3	5.3	Speaker
	8190³	5.3	5.3	Speaker
	8190s³	5.3	5.3	Speaker
	8196³	5.3	5.3	Speaker
	8198³	5.3	5.3	Speaker
	8028g2³	5.3	5.3	Intercom
	8063³	5.3	5.3	Intercom
	8201³	5.3	5.3	Intercom
	8203³	5.4	5.4	Intercom
	8128g2³	5.3	5.3	Visual Alerter
	8138³	5.3	5.3	Visual Alerter
	8301³	5.3	5.3	Paging Adapter
	8373³	5.3	5.3	Paging Adapter
	8305³	5.4	5.4	Paging Adapter
	8410³	5.3	5.3	Display Speaker
	8420³	5.3	5.3	Display Speaker
Alcatel-Lucent Enterprise
	M3³	2.14.03.000.2345	2.14.03.000.2345
	M5³	2.14.03.000.2345	2.14.03.000.2345
	M7³	2.14.03.000.2345	2.14.03.000.2345
	M8³	2.14.05.000.2352	2.14.05.000.2352
Snom
	D717³	10.1.141.13	10.1.141.13	IP Phone
	D735³	10.1.141.13	10.1.141.13	IP Phone

¹ Device supports dynamic location discovery through LLDP with SIP Gateway.

² Device supports dynamic location discovery with SIP Gateway.

³ Device supports only static location with SIP Gateway.

Note

For Poly devices, LLDP must be turned on at switch level for subnet length based dynamic location discovery.

Note

Compatible Cisco SIP IP phones support dynamic location discovery over LLDP only.

Note

Customers can use AudioCodes OVOC and Poly Lens to manage device side configuration of their AudioCodes 400 series and Poly VVX/Trio devices respectively.

Note

Spectralink Handsets receive firmware updates over the air from Spectralink IP-DECT servers.

Note

Ascom Handsets receive firmware updates over the air from Ascom IP-DECT servers.

Note

Gigaset Handsets receive firmware updates over the air from Gigaset IP-DECT servers. All Gigaset PRO DECT Handset models are compatible with Microsoft Teams SIP Gateway.

Note

For Yealink DECT Base Stations, please use the appropriate region specific firmware version from the list to have the best calling experience.

Note

For support queries, customers using IP-DECT systems with Teams SIP Gateway should reach out to their DECT manufacturer or their implementation channel partners.

Note

For some devices, the minimum firmware version is greater than the approved firmware version. This is because the 3.X version is the Skype for Business version. We update the SIP version which is 2.X.

Note

For support queries, customers using the Algo Solutions' SIP enabled endpoints listed with Teams SIP Gateway should reach out directly to Algo Solutions. General Information on Algo integration with Teams Configuration Guide Troubleshooting Guide

Note

Customers should contact their Tango Extend Reseller for support queries related to Tango Extend eSIM endpoints. Help and Support information are provided in the Tango Extend Teams App.

Emergency Calling - Emergency calling is supported from the Tango Extend eSIM and this uses the Teams number. Teams isn't notified of emergency calls made from the eSIM but will receive returned calls towards the Teams number.

Tango Extend Supported Features - Sign-in/out using Tango Extend Teams App with Teams policy sync, Make/receive calls with hold/resume and DTMF, dial-in to meeting, request to join, voicemail and MWI, Teams DND and Call Forwarding.

Currently Unsupported Features - Sign-out / sign-in currently creates redundant (signed out) entries for the eSIM endpoint in Teams Admin Center. Remote Sign-in from TAC is currently not supported by Tango Extend. Teams mobile client – If users have both Tango Extend eSIM and Teams mobile client on their phones, then inbound calls will prioritize the Teams mobile client. Call transfer – where presented by mobile dialler menu option this isn't supported by Tango Extend.

Deila með

Plan for SIP Gateway

Benefits of SIP Gateway

Requirements to use SIP Gateway

Hardware, software, and licenses

Compatible devices

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