Overview of Dynamics 365 Product Insights 2020 release wave 2

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Dynamics 365 Product Insights enables organizations to understand their customers’ journey, usage, and experience across all channels of their products (web, mobile, and connected devices). With Product Insights, organizations can easily, with little to no code, collect signals from all their products and services and gain actionable insights tailored to their industry and strategy.

Product Insights provides out-of-the-box insights and canned reports about the customer journey, usage, and experience so businesses get value right away. Businesses want signals and insights tailored to their specific products and strategy. Product Insights makes it easy for business users to gain holistic insights about their business and customers’ usage from their custom signals on web, mobile, and connected devices.

Product Insights integrates seamlessly with Dynamics 365 Customer Insights and the rest of the Dynamics 365 suite to provide users with full understanding of their customers, their interests, and their activities.

More details will follow. Please stay tuned!

Updates to Dynamics 365 Product Insights 2020 release wave 2