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System requirements for Customer Service workspace

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This article provides information about the prerequisites and system requirements to use Customer Service workspace in your organization.

Prerequisites

This section lists the prerequisites to use Customer Service workspace.

Licensing

An active subscription to Microsoft Dynamics 365 Customer Service Enterprise in your tenant for each user. Learn more at Dynamics 365 licensing guide.

Software requirements

Area Requirements
Model-driven app Dynamics 365 Customer Service workspace app 9.2.0000.00000.
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    Hardware requirements

    Area Requirements
    RAM A minimum of 4 GB
    Latency - Within the same country, region, geographic location: 150 ms or less.
    - Across countries, region, geographic locations: 300 ms or less.
    Throughput A minimum of 4 Mbps

    A notification appears for your agents if the latency is more than the specified range. Learn more at Verify network capacity and throughput for clients. Network latency issues are unique to your infrastructure. You must identify and address the specific issues in your network to resolve any latency issues.

    Important

    To use the omnichannel capabilities, you'll need a higher network bandwidth. Learn more at Omnichannel for Customer Service system requirements

    For more requirements, go to Model-driven app requirements.

    Limitations

    • Customer Service workspace isn't supported on mobile devices, Unified Service Desk, and Dynamics 365 Customer Engagement (on-premise).

    Introduction to Customer Service workspace