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Pull device data in Connected Field Service

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There are several ways you can pull the most recent device data from your Internet of Things (IoT) connected devices into Connected Field Service. When IoT alerts are triggered, device data is automatically pulled for the associated device.

Check out the following video.

Prerequisite

Pull device data

  1. In Dynamics Field Service, go to the Service area.

  2. Under Assets, select IoT Devices.

  3. Open an IoT device record and select Pull Device Data.

    Screenshot of Field Service showing an IoT device, highlighting the Pull Device Data option.

  4. Select the Device Data History tab to view a list of all data pulls for this device.

Note

You can pull device data from a customer asset if the customer asset is connected to IoT devices. Select Pull Device Data in the ribbon of the customer asset record.

Schedule device data pulls

If you're using Azure IoT Hub as your IoT provider, you can schedule device data pulls to happen when you need them.

  1. In Dynamics Field Service, go to the Settings area.

  2. Under IoT, select IoT Settings.

  3. Select the Device Data Pulls tab.

  4. Set Scheduled Data Pull to On. Then configure the frequency as needed.

Screenshot of the IoT settings, on the Device Data Pulls tab.