Overview of business processes in Dynamics 365

Learn the end-to-end scenarios and business processes that Dynamics 365 supports out-of-the-box.

Get started

Get started

• Introduction
• About the business process guide
• Glossary of terms
• Business processes, steps, and how to find things

Concept

• Process maturity overview
• Standardize business processes
• Map of business processes and typical requests
• Import the catalog to Azure DevOps
• Import the catalog to Mavim

What's new

• What's new or changed in the business process catalog
• May 2025

Primary processes

Overview

• Prospect to quote
• Order to cash
• Service to deliver
• Plan to produce
• Source to pay
• Project to profit
• Case to resolution

Processes to manage work

Overview

• Acquire to dispose
• Concept to market
• Design to retire
• Forecast to plan

Processes to support work

Overview

• Inventory to deliver
• Record to report
• Hire to retire
• Administer to operate