Why is the price defaulting to zero on expense cost actuals

Important

Dynamics 365 Project Service Automation has evolved into Dynamics 365 Project Operations. For more information, see Project Service Automation Transition.

Applies to Project Service app version 3.x

This FAQ applies to expense actuals where the transaction class is set to Expense and transaction type is Cost.

Troubleshooting cost rates on expense cost actuals

Go to the related expense entry and make sure that there’s an amount in the expense entry field. If the originating expense entry didn’t have the amount field filled, then you have isolated the problem.

To solve this problem, recreate the expense entry with a valid amount and approve it.