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Metadata of knowledge base (KB) articles associated with Microsoft Dynamics 365 entities.
Nota
The Microsoft Dynamics 365 Knowledge Base Record (KnowledgeBaseRecord) table extends the Microsoft Dataverse Knowledge Base Record (KnowledgeBaseRecord) table.
These relationships are one-to-many. Listed by SchemaName.
Many-To-One Relationship: bulkoperation knowledgebaserecord_BulkOperations
Property | Value |
---|---|
ReferencingEntity | bulkoperation |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | knowledgebaserecord_BulkOperations |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: campaignresponse knowledgebaserecord_CampaignResponses
Property | Value |
---|---|
ReferencingEntity | campaignresponse |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | knowledgebaserecord_CampaignResponses |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: incidentresolution knowledgebaserecord_IncidentResolutions
Property | Value |
---|---|
ReferencingEntity | incidentresolution |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | knowledgebaserecord_IncidentResolutions |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: msdyn_copilottranscript knowledgebaserecord_msdyn_copilottranscripts
Property | Value |
---|---|
ReferencingEntity | msdyn_copilottranscript |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | knowledgebaserecord_msdyn_copilottranscripts |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: msdyn_ocliveworkitem knowledgebaserecord_msdyn_ocliveworkitems
Property | Value |
---|---|
ReferencingEntity | msdyn_ocliveworkitem |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | knowledgebaserecord_msdyn_ocliveworkitems |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: msdyn_ocsession knowledgebaserecord_msdyn_ocsessions
Property | Value |
---|---|
ReferencingEntity | msdyn_ocsession |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | knowledgebaserecord_msdyn_ocsessions |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: msfp_alert knowledgebaserecord_msfp_alerts
Property | Value |
---|---|
ReferencingEntity | msfp_alert |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | knowledgebaserecord_msfp_alerts |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: msfp_surveyinvite knowledgebaserecord_msfp_surveyinvites
Property | Value |
---|---|
ReferencingEntity | msfp_surveyinvite |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | knowledgebaserecord_msfp_surveyinvites |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: msfp_surveyresponse knowledgebaserecord_msfp_surveyresponses
Property | Value |
---|---|
ReferencingEntity | msfp_surveyresponse |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | knowledgebaserecord_msfp_surveyresponses |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: opportunityclose knowledgebaserecord_OpportunityCloses
Property | Value |
---|---|
ReferencingEntity | opportunityclose |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | knowledgebaserecord_OpportunityCloses |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: orderclose knowledgebaserecord_OrderCloses
Property | Value |
---|---|
ReferencingEntity | orderclose |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | knowledgebaserecord_OrderCloses |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: quoteclose knowledgebaserecord_QuoteCloses
Property | Value |
---|---|
ReferencingEntity | quoteclose |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | knowledgebaserecord_QuoteCloses |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: serviceappointment KnowledgeBaseRecord_ServiceAppointments
Property | Value |
---|---|
ReferencingEntity | serviceappointment |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | KnowledgeBaseRecord_ServiceAppointments |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
These relationships are many-to-many. Listed by SchemaName.
See incident KnowledgeBaseRecord_Incident Many-To-Many Relationship
Property | Value |
---|---|
IntersectEntityName | incidentknowledgebaserecord |
IsCustomizable | True |
SchemaName | KnowledgeBaseRecord_Incident |
IntersectAttribute | knowledgebaserecordid |
NavigationPropertyName | KnowledgeBaseRecord_Incident |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 9c95757d-e1c4-493a-a7e1-274d9293cff8 |
See msdyn_customerasset msdyn_customerasset_knowledgebaserecord Many-To-Many Relationship
Property | Value |
---|---|
IntersectEntityName | msdyn_msdyn_customerasset_knowledgebasere |
IsCustomizable | True |
SchemaName | msdyn_customerasset_knowledgebaserecord |
IntersectAttribute | knowledgebaserecordid |
NavigationPropertyName | `` |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
See msdyn_ocliveworkitem msdyn_ocliveworkitem_knowledgebaserecord Many-To-Many Relationship
Property | Value |
---|---|
IntersectEntityName | msdyn_msdyn_ocliveworkitem_knowledgebaser |
IsCustomizable | True |
SchemaName | msdyn_ocliveworkitem_knowledgebaserecord |
IntersectAttribute | knowledgebaserecordid |
NavigationPropertyName | `` |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
See product product_knowledgebaserecord Many-To-Many Relationship
Property | Value |
---|---|
IntersectEntityName | msdyn_product_knowledgebaserecord |
IsCustomizable | True |
SchemaName | product_knowledgebaserecord |
IntersectAttribute | knowledgebaserecordid |
NavigationPropertyName | `` |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Dataverse table/entity reference
Dataverse Web API Reference
knowledgebaserecord
Eventi
Campionati mondiali di Power BI DataViz
14 feb, 16 - 31 mar, 16
Con 4 possibilità di entrare, si potrebbe vincere un pacchetto conferenza e renderlo al Live Grand Finale a Las Vegas
Altre informazioniFormazione
Percorso di apprendimento
Uso delle soluzioni di gestione delle informazioni in Dynamics 365 Customer Service - Training
Questo percorso di apprendimento illustra come usare le soluzioni di gestione delle informazioni in Microsoft Dynamics 365 Customer Service.
Certificazione
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications
Migliorare i processi aziendali per le funzioni del servizio clienti, ad esempio la creazione automatica dei casi e la gestione delle code con il Servizio clienti di Microsoft Dynamics 365.