Knowledge check

  • 5 minutes

Choose the best response for each of the questions below. Then select "Check your answers."

Check your knowledge

1.

Contoso has been experiencing connectivity issues with the Teams client. Holly Dickson, Contoso's Teams administrator, began troubleshooting the issue using Call Analytics. Holly determined that Contoso's firewall settings were correct and the necessary URLs, IP addresses, and ports were opened in the company's firewall. What other issue should Holly investigate that's the most likely cause of the connectivity issues with the Teams client?

2.

As the Teams administrator for Lucerne Publishing, Patti Fernandez is investigating a recent call problem that occurred at the company. Upon investigation, Patti found that quality of experience data wasn't received for the audio session. What usually causes this situation?

3.

As the Teams administrator for Northwind Traders, Allan DeYoung is troubleshooting an issue the company is experiencing with dropped calls. Which of the following tools monitors the information that will enable Allan to resolve this issue?

4.

As the Teams administrator for Northwind Traders, Allan DeYoung is troubleshooting user information mismatches, such as incorrect display names appearing on calls. What's the recommended first step that Allan should complete to troubleshoot this type of issue?

5.

Which type of logs contain log data about events that occur between the desktop client and the browser?

6.

As the Teams administrator for Lucerne Publishing, Patti Fernandez is investigating a recent number of calling issues within the company. Patti wants a troubleshooting tool that will provide a summary view of Lucerne's calls and meetings on a monthly, daily, or hourly basis. This type of view will enable Patti to investigate these problems based on quality, failure, and in-product user feedback. Which of the following troubleshooting tools will provide Patti with this information?