Hi KI, Thank you for contacting us. First, make sure you're signed in using the correct account. If you have a personal/home license for Microsoft 365, you can't use your personal email address to access the admin center. Instead, you should use the administrator account generated by Microsoft when you purchased your license. The pattern for administrator accounts is admin@[your email address].onmicrosoft.com. For example, if your personal email address is johndoe[at]outlook [dot] com, your administrator account is admin [at] johndoe [dot] onmicrosoft [dot] om Your administrator account is the confirmation email sent to you by Microsoft after purchase. is described. If you have a Microsoft 365 business or education license, you'll need to use your work or school account to access the admin center. This is an account assigned by your organization, typically with the same domain name as your organization. See: https://www.addictivetips.com/microsoft-office/microsoft-365-admin-center/ NOTE: This is his non-Microsoft website. The page appears to provide accurate and secure information. Beware of ads on the site that may promote products that are frequently classified as PUPs (Potentially Unwanted Products). Thoroughly research the products advertised on the site before downloading and installing. Hope this helps. Regards Sora
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