kernelbaseのエラー

Question

下記画像のようなエラーがでてゲームが落ちてしまいます。

対策のようなものがある場合は教えて頂けると嬉しいです

エラーログ

Version=1

EventType=APPCRASH

EventTime=132631102001111961

ReportType=2

Consent=1

UploadTime=132631102014805345

ReportStatus=268435456

ReportIdentifier=ff78e8dd-6173-40b2-a39a-7c67b81d421f

IntegratorReportIdentifier=90ed7fa9-88a2-425d-b874-c8d126e90c9e

Wow64Host=34404

NsAppName=ffxiv_dx11.exe

OriginalFilename=ffxiv.exe

AppSessionGuid=00002804-0001-0006-8eee-c0973f33d701

TargetAppId=W:0006b4b628949c3042527bac53e39566fc6800000000!0000cf0dabcba613e6b1864d05f671cea7c0e5902e0a!ffxiv_dx11.exe

TargetAppVer=2021//04//06:15:09:07!258d5ef!ffxiv_dx11.exe

BootId=4294967295

TargetAsId=554

UserImpactVector=808465200

IsFatal=1

EtwNonCollectReason=1

Response.BucketId=b6dcc1c9df561a1cf76062dbaa0ac9d2

Response.BucketTable=4

Response.LegacyBucketId=1684454956226759122

Response.type=4

Sig[0].Name=アプリケーション名

Sig[0].Value=ffxiv_dx11.exe

Sig[1].Name=アプリケーションのバージョン

Sig[1].Value=1.0.0.0

Sig[2].Name=アプリケーションのタイムスタンプ

Sig[2].Value=606c7993

Sig[3].Name=障害モジュールの名前

Sig[3].Value=KERNELBASE.dll

Sig[4].Name=障害モジュールのバージョン

Sig[4].Value=10.0.19041.906

Sig[5].Name=障害モジュールのタイムスタンプ

Sig[5].Value=2f2f77bf

Sig[6].Name=例外コード

Sig[6].Value=e0434352

Sig[7].Name=例外オフセット

Sig[7].Value=0000000000034b59

DynamicSig[1].Name=OS バージョン

DynamicSig[1].Value=10.0.19042.2.0.0.768.101

DynamicSig[2].Name=ロケール ID

DynamicSig[2].Value=1041

DynamicSig[22].Name=追加情報 1

DynamicSig[22].Value=49d5

DynamicSig[23].Name=追加情報 2

DynamicSig[23].Value=49d525ce3ca9a304152b6427138702d5

DynamicSig[24].Name=追加情報 3

DynamicSig[24].Value=b0df

DynamicSig[25].Name=追加情報 4

DynamicSig[25].Value=b0df4efcf3e139ec55908c21909b65f2

UI[2]=C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe

LoadedModule[0]=C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe

LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL

LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll

LoadedModule[4]=C:\WINDOWS\System32\IMM32.dll

LoadedModule[5]=C:\WINDOWS\System32\USER32.dll

LoadedModule[6]=C:\WINDOWS\System32\win32u.dll

LoadedModule[7]=C:\WINDOWS\System32\GDI32.dll

LoadedModule[8]=C:\WINDOWS\System32\gdi32full.dll

LoadedModule[9]=C:\WINDOWS\System32\msvcp_win.dll

LoadedModule[10]=C:\WINDOWS\System32\ucrtbase.dll

LoadedModule[11]=C:\WINDOWS\System32\ADVAPI32.dll

LoadedModule[12]=C:\WINDOWS\System32\msvcrt.dll

LoadedModule[13]=C:\WINDOWS\System32\sechost.dll

LoadedModule[14]=C:\WINDOWS\System32\RPCRT4.dll

LoadedModule[15]=C:\WINDOWS\System32\ole32.dll

LoadedModule[16]=C:\WINDOWS\System32\combase.dll

LoadedModule[17]=C:\WINDOWS\System32\WS2_32.dll

LoadedModule[18]=C:\WINDOWS\System32\PSAPI.DLL

LoadedModule[19]=C:\WINDOWS\System32\CRYPT32.dll

LoadedModule[20]=C:\WINDOWS\SYSTEM32\d3d11.dll

LoadedModule[21]=C:\WINDOWS\SYSTEM32\WINMM.dll

LoadedModule[22]=C:\WINDOWS\System32\WINTRUST.dll

LoadedModule[23]=C:\WINDOWS\System32\imagehlp.dll

LoadedModule[24]=C:\WINDOWS\SYSTEM32\DINPUT8.dll

LoadedModule[25]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

LoadedModule[26]=C:\WINDOWS\System32\SHELL32.dll

LoadedModule[27]=C:\WINDOWS\SYSTEM32\dbghelp.dll

LoadedModule[28]=C:\WINDOWS\System32\OLEAUT32.dll

LoadedModule[29]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.844_none_423537bff6b9828c\COMCTL32.dll

LoadedModule[30]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

LoadedModule[31]=C:\WINDOWS\SYSTEM32\dxgi.dll

LoadedModule[32]=C:\WINDOWS\SYSTEM32\VERSION.dll

LoadedModule[33]=C:\WINDOWS\SYSTEM32\WMVCore.DLL

LoadedModule[34]=C:\WINDOWS\SYSTEM32\mfperfhelper.dll

LoadedModule[35]=C:\WINDOWS\SYSTEM32\WMASF.DLL

LoadedModule[36]=C:\WINDOWS\SYSTEM32\dbgcore.DLL

LoadedModule[37]=C:\WINDOWS\SYSTEM32\MSASN1.dll

LoadedModule[38]=C:\WINDOWS\SYSTEM32\inputhost.dll

LoadedModule[39]=C:\WINDOWS\System32\shcore.dll

LoadedModule[40]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

LoadedModule[41]=C:\WINDOWS\SYSTEM32\wintypes.dll

LoadedModule[42]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll

LoadedModule[43]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll

LoadedModule[44]=C:\WINDOWS\System32\bcryptPrimitives.dll

LoadedModule[45]=C:\WINDOWS\SYSTEM32\ntmarta.dll

LoadedModule[46]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll

LoadedModule[47]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[48]=C:\WINDOWS\SYSTEM32\SspiCli.dll

LoadedModule[49]=C:\WINDOWS\SYSTEM32\XInput1_3.dll

LoadedModule[50]=C:\WINDOWS\System32\SETUPAPI.dll

LoadedModule[51]=C:\WINDOWS\System32\cfgmgr32.dll

LoadedModule[52]=C:\WINDOWS\System32\bcrypt.dll

LoadedModule[53]=C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\XInputXIV3.dll

LoadedModule[54]=C:\WINDOWS\System32\MSCTF.dll

LoadedModule[55]=C:\WINDOWS\SYSTEM32\windows.storage.dll

LoadedModule[56]=C:\WINDOWS\SYSTEM32\Wldp.dll

LoadedModule[57]=C:\WINDOWS\System32\shlwapi.dll

LoadedModule[58]=C:\WINDOWS\System32\clbcatq.dll

LoadedModule[59]=C:\WINDOWS\SYSTEM32\textinputframework.dll

LoadedModule[60]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll

LoadedModule[61]=C:\WINDOWS\SYSTEM32\cryptnet.dll

LoadedModule[62]=C:\WINDOWS\SYSTEM32\cryptbase.dll

LoadedModule[63]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

LoadedModule[64]=C:\WINDOWS\system32\rsaenh.dll

LoadedModule[65]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvwgf2umx.dll

LoadedModule[66]=C:\WINDOWS\SYSTEM32\dxcore.dll

LoadedModule[67]=C:\WINDOWS\SYSTEM32\nvapi64.dll

LoadedModule[68]=C:\WINDOWS\SYSTEM32\HID.DLL

LoadedModule[69]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll

LoadedModule[70]=C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\SoundCoreBridge.dll

LoadedModule[71]=C:\WINDOWS\SYSTEM32\XAudio2_8.dll

LoadedModule[72]=C:\WINDOWS\SYSTEM32\xaudio2_9.DLL

LoadedModule[73]=C:\WINDOWS\SYSTEM32\AVRT.dll

LoadedModule[74]=C:\WINDOWS\SYSTEM32\MMDevAPI.DLL

LoadedModule[75]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL

LoadedModule[76]=C:\WINDOWS\SYSTEM32\powrprof.dll

LoadedModule[77]=C:\WINDOWS\SYSTEM32\UMPDC.dll

LoadedModule[78]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll

LoadedModule[79]=C:\Users\Tagashira\AppData\Roaming\XIVLauncher\addon\Hooks\5.2.5.6\EasyHook64.dll

LoadedModule[80]=C:\Users\Tagashira\AppData\Roaming\XIVLauncher\addon\Hooks\5.2.5.6\EasyLoad64.dll

LoadedModule[81]=C:\WINDOWS\SYSTEM32\mscoree.dll

LoadedModule[82]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll

LoadedModule[83]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

LoadedModule[84]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_CLR0400.dll

LoadedModule[85]=C:\WINDOWS\SYSTEM32\ucrtbase_clr0400.dll

LoadedModule[86]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\ed4777cae83e1fc9087ac3dc82cf23ab\mscorlib.ni.dll

LoadedModule[87]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll

LoadedModule[88]=C:\WINDOWS\SYSTEM32\urlmon.dll

LoadedModule[89]=C:\WINDOWS\SYSTEM32\iertutil.dll

LoadedModule[90]=C:\WINDOWS\SYSTEM32\profapi.dll

LoadedModule[91]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\5dd302cc18514670950e7f3fbebddb06\System.ni.dll

LoadedModule[92]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Runt73a1fc9d#\7bac77cbf12aab0b9f63636322c86a6f\System.Runtime.Remoting.ni.dll

LoadedModule[93]=C:\WINDOWS\system32\mswsock.dll

LoadedModule[94]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\5b420a81d9bf78ed0945d8ac1ca932b4\System.Core.ni.dll

LoadedModule[95]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Configuration\43245d36d271e5e3abf3742885086b10\System.Configuration.ni.dll

LoadedModule[96]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml\131a023309990432765d7a97ec31d6a7\System.Xml.ni.dll

LoadedModule[97]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Numerics\92acbf2f668c06e51b7ae29b448197a3\System.Numerics.ni.dll

LoadedModule[98]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\netstandard\c9a24a0de13504786286f18c7c10ba59\netstandard.ni.dll

LoadedModule[99]=C:\WINDOWS\SYSTEM32\dwmapi.dll

LoadedModule[100]=C:\Users\Tagashira\AppData\Local\Temp\Costura\D1EB25D5943CAFD9C5CEE4E06054D767\64\stbi.dll

LoadedModule[101]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

LoadedModule[102]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\8a153a48cab74fecab5ea91a393181ee\System.Runtime.Serialization.ni.dll

LoadedModule[103]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Data\a759fc3f2f677d429ddd990a0333e789\System.Data.ni.dll

LoadedModule[104]=C:\WINDOWS\Microsoft.Net\assembly\GAC_64\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll

LoadedModule[105]=C:\WINDOWS\SYSTEM32\rasapi32.dll

LoadedModule[106]=C:\WINDOWS\SYSTEM32\rasman.dll

LoadedModule[107]=C:\WINDOWS\SYSTEM32\rtutils.dll

LoadedModule[108]=C:\WINDOWS\System32\NSI.dll

LoadedModule[109]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

LoadedModule[110]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

LoadedModule[111]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

LoadedModule[112]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

LoadedModule[113]=C:\Windows\System32\rasadhlp.dll

LoadedModule[114]=C:\WINDOWS\System32\fwpuclnt.dll

LoadedModule[115]=C:\WINDOWS\SYSTEM32\secur32.dll

LoadedModule[116]=C:\WINDOWS\system32\schannel.DLL

LoadedModule[117]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll

LoadedModule[118]=C:\WINDOWS\SYSTEM32\NTASN1.dll

LoadedModule[119]=C:\WINDOWS\SYSTEM32\ncrypt.dll

LoadedModule[120]=C:\WINDOWS\system32\ncryptsslp.dll

LoadedModule[121]=C:\Users\Tagashira\AppData\Local\Temp\Costura\E25E2FA15670EBD5F550FE652864C41A\64\cimgui.dll

LoadedModule[122]=C:\Users\Tagashira\AppData\Local\Temp\Costura\E25E2FA15670EBD5F550FE652864C41A\64\cimguizmo.dll

LoadedModule[123]=C:\Users\Tagashira\AppData\Local\Temp\Costura\E25E2FA15670EBD5F550FE652864C41A\64\cimnodes.dll

LoadedModule[124]=C:\Users\Tagashira\AppData\Local\Temp\Costura\E25E2FA15670EBD5F550FE652864C41A\64\cimplot.dll

LoadedModule[125]=C:\WINDOWS\SYSTEM32\amsi.dll

LoadedModule[126]=C:\WINDOWS\SYSTEM32\USERENV.dll

LoadedModule[127]=C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2103.7-0\MpOav.dll

LoadedModule[128]=C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2103.7-0\MPCLIENT.DLL

LoadedModule[129]=C:\WINDOWS\SYSTEM32\gpapi.dll

LoadedModule[130]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Runtime\cf5169e37c8bce413cb6a9a9d8afcc5d\System.Runtime.ni.dll

LoadedModule[131]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Drawing\f4b470d059025978bbe597afc6e60f7d\System.Drawing.ni.dll

LoadedModule[132]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Microsoft.CSharp\39e8581958ca3fa5817248873de5459b\Microsoft.CSharp.ni.dll

LoadedModule[133]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Net.Http\dab56afd30cc733a6374cfb46ab8bb9c\System.Net.Http.ni.dll

LoadedModule[134]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\4c9a810cd0c747bf8c7905df177ae92e\System.Windows.Forms.ni.dll

LoadedModule[135]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.ValueTuple\cab3ebbf1280dc8b0dd1638592019546\System.ValueTuple.ni.dll

LoadedModule[136]=C:\WINDOWS\SYSTEM32\winmmbase.dll

LoadedModule[137]=C:\WINDOWS\SYSTEM32\wdmaud.drv

LoadedModule[138]=C:\WINDOWS\SYSTEM32\ksuser.dll

LoadedModule[139]=C:\WINDOWS\SYSTEM32\msacm32.drv

LoadedModule[140]=C:\WINDOWS\SYSTEM32\MSACM32.dll

LoadedModule[141]=C:\WINDOWS\SYSTEM32\midimap.dll

LoadedModule[142]=C:\WINDOWS\system32\websocket.dll

LoadedModule[143]=C:\WINDOWS\system32\napinsp.dll

LoadedModule[144]=C:\WINDOWS\system32\pnrpnsp.dll

LoadedModule[145]=C:\WINDOWS\system32\wshbth.dll

LoadedModule[146]=C:\WINDOWS\system32\NLAapi.dll

LoadedModule[147]=C:\WINDOWS\System32\winrnr.dll

LoadedModule[148]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.IO.Cf61e09c5#\c5673342eb43a0122576e8d8d00247c0\System.IO.Compression.FileSystem.ni.dll

LoadedModule[149]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.IO.Cb3b124c8#\99688c1e1e2250b34605ca875cb95ac6\System.IO.Compression.ni.dll

LoadedModule[150]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml.Linq\7d5777c130d020ebe3c89b79f238ccd5\System.Xml.Linq.ni.dll

LoadedModule[151]=C:\WINDOWS\SYSTEM32\edputil.dll

LoadedModule[152]=C:\WINDOWS\SYSTEM32\imaadp32.acm

LoadedModule[153]=C:\WINDOWS\SYSTEM32\msadp32.acm

LoadedModule[154]=C:\WINDOWS\SYSTEM32\msg711.acm

LoadedModule[155]=C:\WINDOWS\SYSTEM32\msgsm32.acm

LoadedModule[156]=C:\Windows\System32\l3codeca.acm

LoadedModule[157]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

OsInfo[0].Key=vermaj

OsInfo[0].Value=10

OsInfo[1].Key=vermin

OsInfo[1].Value=0

OsInfo[2].Key=verbld

OsInfo[2].Value=19042

OsInfo[3].Key=ubr

OsInfo[3].Value=928

OsInfo[4].Key=versp

OsInfo[4].Value=0

OsInfo[5].Key=arch

OsInfo[5].Value=9

OsInfo[6].Key=lcid

OsInfo[6].Value=1041

OsInfo[7].Key=geoid

OsInfo[7].Value=122

OsInfo[8].Key=sku

OsInfo[8].Value=101

OsInfo[9].Key=domain

OsInfo[9].Value=0

OsInfo[10].Key=prodsuite

OsInfo[10].Value=768

OsInfo[11].Key=ntprodtype

OsInfo[11].Value=1

OsInfo[12].Key=platid

OsInfo[12].Value=10

OsInfo[13].Key=sr

OsInfo[13].Value=0

OsInfo[14].Key=tmsi

OsInfo[14].Value=221049138

OsInfo[15].Key=osinsty

OsInfo[15].Value=1

OsInfo[16].Key=iever

OsInfo[16].Value=11.789.19041.0-11.0.1000

OsInfo[17].Key=portos

OsInfo[17].Value=0

OsInfo[18].Key=ram

OsInfo[18].Value=8137

OsInfo[19].Key=svolsz

OsInfo[19].Value=465

OsInfo[20].Key=wimbt

OsInfo[20].Value=0

OsInfo[21].Key=blddt

OsInfo[21].Value=191206

OsInfo[22].Key=bldtm

OsInfo[22].Value=1406

OsInfo[23].Key=bldbrch

OsInfo[23].Value=vb_release

OsInfo[24].Key=bldchk

OsInfo[24].Value=0

OsInfo[25].Key=wpvermaj

OsInfo[25].Value=0

OsInfo[26].Key=wpvermin

OsInfo[26].Value=0

OsInfo[27].Key=wpbuildmaj

OsInfo[27].Value=0

OsInfo[28].Key=wpbuildmin

OsInfo[28].Value=0

OsInfo[29].Key=osver

OsInfo[29].Value=10.0.19041.928.amd64fre.vb_release.191206-1406

OsInfo[30].Key=buildflightid

OsInfo[30].Value=392BCADE-AA59-480A-BCB8-2531CF4C7BB7.1

OsInfo[31].Key=edition

OsInfo[31].Value=Core

OsInfo[32].Key=ring

OsInfo[32].Value=Retail

OsInfo[33].Key=expid

OsInfo[33].Value=RS:91BA

OsInfo[34].Key=fconid

OsInfo[35].Key=containerid

OsInfo[36].Key=containertype

OsInfo[37].Key=edu

OsInfo[37].Value=0

FriendlyEventName=動作が停止しました

ConsentKey=APPCRASH

AppName=FINAL FANTASY XIV

AppPath=C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=EAA153C1597D2E62FEFFF11097EC2F9C

MetadataHash=393471034

Answer 1

こんにちは。

kernelbase.dllに関する障害との事ですが、このエラーが発生する前にドライバの更新等は

行いましたか？

一般的にこの類のエラーの場合、Windows Update等でドライバが最新になった場合や

ビデオカードのドライバ更新を行うと発生しやすいです。

可能であれば、いったんビデオカードのドライバーの再インストールか更新前のものに

入れ直してみてはどうでしょうか。

それでも治らない場合は、いったんFF11のサポートを受けてみて、そこでの回答を

教えていただければ更に適切な回答を得られると思いますよ。