Optimize Outlook for your Business Inbox

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12/06/2023

This article discusses things you can do to get the best possible experience with the Business Inbox in Microsoft Outlook.

Update Outlook

Update to Outlook version 2012 or newer.

Note

If you are unable to update Outlook to version 2012 or later, make sure that you at least update to version 1905. This prevents the Outlook Add-in from running using legacy Internet Explorer components

How to check your version of Outlook

Whether you use Office 2019 or Microsoft 365, follow this Microsoft Support guide to check which version of Outlook you have:

About Office: What version of Office am I using?

How to update Outlook

To update Outlook to the latest version, follow this Microsoft Support guide or contact your administrator:

Install Office updates

Install Microsoft Edge WebView2

Ensure that Microsoft Edge WebView2 is installed on your device.

How to check if Microsoft Edge WebView2 is installed

To check if you have Microsoft Edge WebView2 installed on a computer, do the following steps:

From Start menu:

Choose Start > Settings > Apps & Features.
In the search box, type WebView2. If Microsoft Edge WebView2 is installed, you see an entry called Microsoft Edge WebView2 Runtime.

From Control Panel:

In the search box next to Start , type Control Panel, and then select the result.
Choose Programs > Programs and Features.
In the search box, type WebView2. If Microsoft Edge WebView2 is installed, you see an entry called Microsoft Edge WebView2 Runtime.

How to install Microsoft Edge WebView2

Using your browser, go to https://developer.microsoft.com/microsoft-edge/webview2/.
Choose Download.
Set Select Architecture to match your system.
Choose Download.

Note

Your organization may have restriction on which components can be installed on your device. Contact your administrator for assistance.

Use a supported browser

Consider using Outlook for the Web in one of the browsers supported by Business Central. For a list of supported browsers, see Minimum Requirements for Using Business Central.

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