| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Aug 2, 2024 |
- |
Business value
Microsoft Copilot for Finance revolutionizes the collections experience for accounts receivable (AR) personnel. By integrating with Outlook, it enhances customer communications through several key features:
- Provides a summary of customer information directly from the source ERP, so you don't need to manually retrieve data.
- Offers a summarization of inbound emails in Outlook, streamlining the communication process.
- Assists with crafting customer communication emails, ensuring clarity and professionalism.
- Serves as a single source of truth storage in the ERP for critical updates such as transactions, contact information, action items, and relevant customer communication.
This holistic approach not only optimizes the collections experience but also fosters efficiency and accuracy in AR operations.
Steady and predictable cash flow is essential for a healthy business. It provides the necessary liquidity for day-to-day operations and supports strategic investments for growth. An effective collections process in accounts receivable plays a critical role in this context. It ensures timely revenue inflow and drives the predictability that financial planning and stability require.
Accounts receivable professionals spend a lot of time in Microsoft Outlook responding to customer balance inquiries. They switch between Outlook and ERP to gather the details they need to do their work. They update ERP with information such as follow-up actions, updated contact information, and promise-to-pay dates.
Microsoft Copilot for Finance streamlines this process. It enables employees to connect directly to their ERP system from within Outlook. While communicating with customers, accounts receivable personnel can access valuable ERP customer data, get help crafting email responses, and conveniently save communication summaries and action items back in the ERP system—all while avoiding the toll of switching apps.
Feature details
Copilot for Finance expands its native support for additional ERPs by introducing Dynamics 365 Business Central and SAP. Along with the generative AI features for email summarization and composition, this integration enhances the collection coordinator experience in Microsoft Outlook by offering a range of features that include:
- Customer Financial Details Retrieval: The add-in enables users to access and retrieve customer financial details directly within Outlook, streamlining the process of financial management and decision-making.
- Contact and Invoice Updates: Users can update contact information and invoices directly from Outlook, ensuring that all data is current and accurate across all platforms.
- Business Document Management: The add-in supports the ability to download and send business documents such as invoices and balance statements. This feature simplifies the process of document management and distribution, saving time and improving efficiency.
Geographic areas
We release this feature into the following Microsoft Azure geographic area:
- United States
Additional resources
Required permissions for Copilot for Finance to work with Dynamics 365 Business Central (docs)