| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Feb 5, 2024 |
Apr 1, 2024 |
Business value
Minimize disruptions and enhance the customer experience by keeping communication tools in good working condition. This proactive approach boosts agent confidence and protects you from technical issues that can affect customer interactions. When you maintain a seamless and professional communication process, you strengthen customer relationships and increase operational efficiency.
Feature details
With this feature, agents can:
- Test the microphone and speaker anytime - before, during, and after calls.
- Make a test call to check the microphone and speaker and get familiar with the in-call experience.
Additional resources
Call a customer (docs)