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Which one of the following options is an auxiliary work area that contains tools for supporting or expediting tasks when agents are resolving customer issues?
Scheduling board
Healthcare Patient Portal
Productivity pane
Azure Health Bot
Which portal template was originally deployed in your environment before you set it to the Healthcare Patient Portal template?
Customer Self-Service
Employee self-service
Community
Customer Portal
Which role is a user required to have to act as a live agent in Patient Service Center and accept patient escalations?
Productivity Tools User
Knowledge Manager
Field Service - Resource
Omnichannel agent
Which of the following features are displayed in the Patient Access portal?
Messages, Conditions, Claims, Emergency Contacts
Find a doctor, Appointments, Care plans, and Medical records.
Appointments, Allergies, Care plans, Locations.
Care teams, Organizations, Messages, Medications
You must answer all questions before checking your work.
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