Customer eligibility and partner qualifications

Eligible customers can take advantage of FastTrack services that are based on Success by Design and include solution blueprint reviews and go-live readiness reviews. FastTrack can also pull in implementation support from Microsoft engineering teams.

Eligibility requirements

Eligible customers benefit from FastTrack for the following Dynamics 365 business applications:

• Dynamics 365 Commerce
• Dynamics 365 Customer Insights
• Dynamics 365 Customer Service
• Dynamics 365 Field Service
• Dynamics 365 Finance
• Dynamics 365 Human Resources
• Dynamics 365 Project Operations
• Dynamics 365 Sales
• Dynamics 365 Supply Chain Management
• Microsoft Copilot for Sales
• Microsoft Copilot for Service

To be eligible, customers must:

1. Meet a minimum annual spend across their Dynamics 365 licenses in new deployments of eligible Dynamics 365 applications.

2. Be attached to an implementation partner that is qualified:

   • A Solutions Partner for Business Applications with at least two eligible customer deployments.

     Customer engagement deployments are required for projects with customer engagement apps; Finance and operations deployments are required for projects with finance and operations apps.

   • Success by Design training and knowledge check completed before the project starts.

Customers who don't meet these eligibility requirements are invited to take advantage of available self-guided FastTrack resources, which include on-demand Success by Design training, product TechTalks, and a go-live readiness assessment for select Dynamics 365 applications.

For more details, reach out to your partner or Microsoft account team.

Next step

• Onboard a Dynamics 365 project with or without FastTrack nomination