회사 내 AD계정 로그인 후 사내 공용 storage에 저장된 문서 작성 중 augloop.office.com 로 인한 traffic 차단의 건

Question

회사 내 AD계정 로그인 후 사내 공용 storage에 저장된 문서 편닙 중 augloop.office.com 로 인한 traffic 차단의 건 팝업이 지속 발생 합니다.

해당 외부 URL에 traffic이 발생하여 사내 보안 시스템이 차단하는 것으로 보이는데 해당 URL에 traffic이 발생하는 이유와 해결 방법을 문의 드립니다.

Answer 1

Hello,

Thank you for posting question on Microsoft Windows forum!

Based on your query of reasons about a pop-up message about traffic blocking due to **augloop.office.com** continues appearing while copying documents stored in the company's public storage. Well! **augloop.office.com** is a Microsoft endpoint related to "Connected Experiences" in Microsoft 365 applications. Essentially, it's part of Microsoft's internal AI/machine learning infrastructure. The act of opening, previewing, or even interacting with those documents using Microsoft Office applications can trigger these connected experiences. The followings are potential reasons for explaining that.

1.File Previews/Thumbnails:

• If your operating system or file explorer is configured to generate previews of Office documents, or if you're using an application that leverages Office components for previewing, it might be sending data to augloop.office.com to assist with this.

2."Connected Experiences" in Office Apps:

• If you have Office applications open and they are set to use "connected experiences" (which they are by default), simply interacting with documents (even local ones) can trigger calls to augloop.office.com for features like:

1. Content analysis: For grammar, spelling, stylistic suggestions, or even more advanced AI-driven features.
2. Intelligent services: Features that provide suggestions, insights, or help with document creation based on content.
3. Copilot: If your company is rolling out Copilot, it heavily relies on these connected experiences and the transfer of document content for its AI functionalities.

3.Security/Compliance Features: Some Microsoft 365 security and compliance features might also involve some level of content analysis that communicates with Microsoft endpoints.

Regarding the question of resolving it which requires a conversation with your company's IT/security team, as it involves network policies and potentially Microsoft 365 configuration. The below points can be discussed.

1.Identify the Source and Reason for Blocking:

• Security System Logs: Ask your IT team to check the logs of the security system (firewall, proxy, DLP, etc.) that is blocking the traffic. The logs should provide more details about why it's being blocked (e.g., unauthorized access, suspicious domain, policy violation).
• Specific Microsoft 365 Feature: Try to pinpoint which specific Microsoft 365 application or feature is triggering the call to augloop.office.com. Does it happen with all document types? Only when certain features are enabled?

2."Connected Experiences" Policy:

• Microsoft 365 Admin Center: Your company's Microsoft 365 administrator has control over "Connected Experiences" for your organization. They can decide whether to allow these features, or to disable them.
• Group Policy/Intune: For managed environments, these settings are often controlled via Group Policy or Microsoft Intune.

Hope the above information is helpful!