팀즈 프로필이 바뀌질 않는 문제

Question

팀즈 이용중입니다.

프로필 이미지를 변경했는데,

저한테는 보이나 다른사람에겐 보이지 않고, 제 프로필을 클릭해야 이미지가 보인다고 합니다.

어떻게 해야 하는지요?

Answer 1

Dear Jeongyoon Seo,

Greetings!

Thanks for reaching out to this community.

Based on your description, I understand your issue where others can't see your changed Teams profile picture unless they click on and open your profile. We apologize for the inconvenience caused to your work!

To assist you better, would you please kindly share more information with us to narrow down the scope of question? Thanks in advance!

First of all, may I please know what type of account are you using? Are you using an Office 365 for business/education accounts (under a same business organization's subscription/tenant), Microsoft personal accounts ending with outlook.com/live.com/hotmail.com or etc.?

Would you please let others to use Teams on the web and check whether the same issue occurs there? If not, please let them try to sign out and then back into Teams client app and check whether the issue persists.

Also, according to **** Change your profile picture in Microsoft Teams - Microsoft Support, it may take time for your Teams profile picture settings to update across all your channels. And clearing your Teams cache may help it update quicker.

We look forward to your response. We will keep assist you based on the information you will provide.

Thank you for your understanding and co-operation. Have a nice day!