팀즈 파일 공유 오류

Question

현재 마이크로 365 가족 계정 사용중이고,

어제부터 팀즈 파일 송신, 수신시 갑자기 위와 같은 오류가 발생하며 송수신 모두 안됩니다.

팀즈 삭제하고 재설치하는 것은 모두 해봤습니다.

원격으로 지원하거나 방법을 알려주세요.

Answer 1

Dear Hyo-su,

Thanks for reaching out to Microsoft Q&A forum support.

I understand you are experiencing an issue where file sharing in Microsoft Teams fails with the error message "An issue occurred while sharing. Please try again." This may be due to a temporary glitch in the Teams desktop client or corrupted cache files.

To resolve this issue, please follow the steps below:

1. Use Microsoft Teams Web Version This helps determine if the issue is specific to the desktop client.

• Open your browser and go to https://teams.microsoft.com
• Sign in with your Microsoft 365 Family account and try sharing a file again.

If the issue persists, proceed to the next step.

2. Clear Microsoft Teams Cache Using Official Guide Clearing the cache can resolve issues caused by corrupted local files.

• Follow the official Microsoft guide to clear the Teams cache After clearing the cache, restart Teams and try sharing a file again.

Best wishes,

Peter | Microsoft Q&A Support Moderator