Check your knowledge

1.

What is the most important question that you can ask a customer during the discovery process?

What's the budget?

When?

How?

Why?

2.

At what stage of a project do you learn about your customer?

Analysis

Design

Implementation

Pre-sales

Every stage

3.

What is the difference between an objective and a pain point?

They are interchangeable.

Pain points define desired results. Objectives identify problems.

Objectives define desired results. Pain points identify problems.

Answer the following questions to see what you've learned.