Summary

  • 10 minutes

This module introduced you to Dynamics 365 Commerce. From customer engagement to physical stores and e-commerce, Commerce is a complete retail solution.

Commerce delivers a comprehensive omnichannel solution that unifies back-office, in-store, call center, and digital experiences.

  • With unified commerce, you can create shopping experiences across stores, the internet, mobile, and call centers.
  • You have options to manage customer loyalty by using the Store Commerce app and Store Commerce for web. Core retail can unify touchpoints to create a personalized, straightforward experience for customers and employees.
  • By using assisted selling across devices, you can build loyalty programs and create product recommendations.
  • E-commerce solutions allow management across channels.
  • Retail deployment allows you to create and deploy retail customizations in one combined package.

Additionally, you can protect against fraud and protect your business by using Dynamics 365 Fraud Protection.

Resources

Select the following links for more information.

Dynamics 365 Commerce

Artificial Intelligence