View a case summary in Teams with Service in Microsoft 365 Copilot

Service in Microsoft 365 Copilot generates case summaries to help you quickly understand the context of a case and resolve customer issues more efficiently. The summary includes key information about the case, such as the customer, product, problem statement, and any notes that are linked to the case.

View a case summary in Teams

If you sign in to Service in Microsoft 365 Copilot and are in a Teams meeting related to a case, the Service pane shows a summary of the case.

• See the case based on which the summary is generated.
• Switch to a different case to generate a better summary.
• Copy the summary to use it elsewhere.
• Share feedback about the summary to help improve it.

Next steps

• Share and update CRM records in a Teams conversation